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What We Offer

ICX helps companies grow revenue and profitability by connecting customer experience, sales, pricing, CRM and automation into one commercial system.

Customer Experience

We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.

Marketing & Sales

We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.

Pricing & Revenue

We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.

Digital Transformation

We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.

 

 

Operational Efficiency  

We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.

Customer Experience

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Marketing & Sales

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Pricing & Revenue

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Digital Transformation

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Operational Efficiency 

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GROWTH INSIGHTS

A blog where we share ideas, experiences, and our vision on how to build better Customer Experiences in your organization. 

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3 min read

Artificial intelligence in web design and redesign

You have asked. Is my business maximizing its digital potential?

Adobe Summit 2022: Highlights

10 min read

Adobe Summit 2022: Highlights

Adobe Summit 2022, held virtually from March 15 to 17, 2022, was organized around a single idea, making the digital economy personal. For B2B leaders...

How does the Value Proposition Canvas impact the customer experience?

9 min read

How does the Value Proposition Canvas impact the customer experience?

The Value Proposition Canvas impacts the customer experience by forcing a company to design its offer around what customers are actually trying to...

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10 min read

How and why you should leverage Account-Based Marketing on LinkedIn

Account-based marketing on LinkedIn means using LinkedIn's professional audience and advertising tools to reach a short, deliberately chosen list of...

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9 min read

Step-by-step guide on how to create tickets in HubSpot

To create tickets in HubSpot, a company defines a service pipeline with clear statuses, decides which channels will open tickets automatically,...

What is Marketo and what is it for?

9 min read

What is Marketo and what is it for?

Marketo, now Adobe Marketo Engage, is a marketing automation platform that captures buyer behavior, nurtures leads with personalized communication...

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9 min read

Automate Accommodation Reservations with Revenue Management

At ICX Consulting, where we advise hotels and hospitality groups on pricing, revenue and customer experience, we see that automating accommodation...

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3 min read

Key integrations for your marketing in HubSpot

If you're reading this article, you probably already know what integration is and how it can help simplify processes, optimize efforts, and achieve...

Customer Journey and Customer Journey Maps in 900 characters

9 min read

Customer Journey vs. Journey Map: Components and Decisions

The customer journey is the path a customer follows from the moment a need appears until they acquire, use and evaluate a product or service. A...

11 sales productivity indicators you should know

11 min read

11 sales productivity indicators you should know

Sales productivity indicators are the metrics that show how efficiently a sales team turns time, people and budget into profitable revenue. The 11...

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