Toolkit

Toolkit
In ICX, we understand that the key to business success lies in creating exceptional experiences for your customers. The Toolkit is your one-stop shop for practical tools, specialized guides and exclusive content that will enable you to develop business strategies with a customer-centric approach.
This set of resources has been created to support you at every stage of your Customer Experience strategy, from planning to implementation. Here you will find materials that will help you identify key opportunities, optimize processes and measure the impact of your initiatives, all with the goal of ensuring tangible and sustainable results for your organization.
Persona Playbook
Traffic and Pareto
Customer Journey
Information Architecture
Digital Transformation
Identify and Classify Resources for Activity-Based Costing
Define Activities and Processes
Target Operating Model (TOM)
Enabling Tool Selection
Implementer Partner Selection toolkits
Toolkit for Administrative Tools for Board Management