Customer experience toolkit

Templates and guides to design, run and measure your CX strategy

The ICX toolkit gathers the templates ICX Consulting uses with clients to design, run and measure customer experience strategies. Each kit includes a guide, a template and a checklist so commercial, operations and CX leaders can apply it with their teams.

This set of resources has been created to support you at every stage of your Customer Experience strategy, from planning to implementation. Here you will find materials that will help you identify key opportunities, optimize processes and measure the impact of your initiatives, all with the goal of ensuring tangible and sustainable results for your organization.