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What We Offer

ICX helps companies grow revenue and profitability by connecting customer experience, sales, pricing, CRM and automation into one commercial system.

Customer Experience

We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.

Marketing & Sales

We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.

Pricing & Revenue

We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.

Digital Transformation

We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.

 

 

Operational Efficiency  

We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.

Customer Experience

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Marketing & Sales

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Pricing & Revenue

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Digital Transformation

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Operational Efficiency 

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Mario Oviedo

Marketo: Optimization of campaigns through personalized emails

9 min read

Marketo: Optimization of Campaigns through Personalized Emails

Optimizing Marketo campaigns through personalized emails means testing what each segment responds to, then scaling the winner. In Adobe Marketo Engage, that combines A/B tests in email programs, Champion/Challenger tests for ongoing emails, tokens...

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9 min read

Automate Accommodation Reservations with Revenue Management

At ICX Consulting, where we advise hotels and hospitality groups on pricing, revenue and customer experience, we see that automating accommodation...

Main Advantages of Marketo

8 min read

Main Advantages of Marketo Engage for B2B Revenue Growth

The main advantages of Marketo, now Adobe Marketo Engage, are enterprise-grade marketing automation, sophisticated lead and account management,...

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7 min read

What Is Account-Based Marketing? A Guide for B2B Leaders

Account-Based Marketing (ABM) is a B2B growth strategy in which marketing and sales jointly select a defined set of high-value accounts and treat...

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