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WHO WE ARE


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At ICX, we're revolutionizing the way businesses engage with their clients by specializing in the Transformation of the Customer Experience.

We firmly believe that the essence of business success lies in understanding and enhancing every need and perspective of all clients, whether external or internal.

We firmly believe that the essence of business success lies in understanding and enhancing every need and perspective of all clients, whether external or internal.

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CUSTOMER-CENTRIC
CONSULTING SERVICES


It is crucial in any improvement project, vital for satisfying both external and internal clients. This dual focus ensures successful outcomes, fostering a culture of excellence and innovation. Customer Experience is essential not only for external customers but also for internal stakeholders, ensuring services that exceed expectations and engaged teams.

This comprehensive approach drives innovation and guarantees success, serving as a pillar for growth and a sustainable competitive advantage.


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YOUR BUSINESS, YOUR NEEDS: EXPLORE PERSONALIZED INSIGHTS

Answer two questions to find customized CX insight, select your industry and your department.

1. What is your Industry? Question 1 of 2
  • WHAT WE DO

    Customer
    Retention

    We provide solutions that foster long-term relationships, ensuring that your customers stay with you.

    Our focus is on enhancing businesses through transformative customer experience processes. We specialize in refining seven critical dimensions crucial to organizational success.

  • WHAT WE DO

    Customer
    Loyalty

    Beyond retention, we strive to build unwavering loyalty among your customers. We turn satisfied customers into brand ambassadors, advocating for your business.

    Our focus is on enhancing businesses through transformative customer experience processes. We specialize in refining seven critical dimensions crucial to organizational success.

  • WHAT WE DO

    Customer
    Service

    We help you to deliver oustanding service that exceeds customer expectations, enhancing satisfaction and building trust.

    Our focus is on enhancing businesses through transformative customer experience processes. We specialize in refining seven critical dimensions crucial to organizational success.

  • WHAT WE DO

    Customer
    Referencing

    We harness the power of positive customer experiences to generate referrals, turning your customer base into a growth engine for your business.

    Our focus is on enhancing businesses through transformative customer experience processes. We specialize in refining seven critical dimensions crucial to organizational success.

  • WHAT WE DO

    Customer
    Optimizations and Efficiency

    Our expertise extends to streamlining your processes fr maximun efficiency and effectiveness, ensuring your bussiness operates at its peak.

    Our focus is on enhancing businesses through transformative customer experience processes. We specialize in refining seven critical dimensions crucial to organizational success.

  • WHAT WE DO

    Customer
    Attraction

    Our personalized strategies attract and captivate potential customers with a compelling value proposition, fostering lasting relationships.

    Our focus is on enhancing businesses through transformative customer experience processes. We specialize in refining seven critical dimensions crucial to organizational success.

  • WHAT WE DO

    Customer
    Conversion

    Our emphasis is on turning interest into action. Engagements with potential customers result in meaningful conversions, propelling your business forward.

    Our focus is on enhancing businesses through transformative customer experience processes. We specialize in refining seven critical dimensions crucial to organizational success.

HOW WE DO IT
We specialize in unique methodologies that streamline the diagnosis, design, implementation, and measurement of Customer Experience Transformation. Our goal is to aid organizations in pinpointing weaknesses in the customer journey, introducing innovative solutions, and crafting measurable strategies.
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1. Customer challenge

The challenge can be silent or expressed, it can occur due to an impact on sales and an increase in service complaints.

2. Diagnosis of Experience

CXMM Mature Model Experience. Experience Objectives OKR - KPI. Analysis of the Value Proposition.

3. Customer Experience Design

Strategy Design / Process Design / People Design / Digital Design / Operations Design

4. Experience Automation

New Process Automation (To-Be). Business Rules Automation. Indicator Automation.

5. Execution of the Experience

Methodologies to attract, convert, retain, build loyalty, serve, refer.

6. Listening and Improving the Experience.

Experience Process Maps (CJM) Analytics and Intelligence of Experience Customer Listening

START HERE


Thanks to be on this section, we already give you a personalized success experience

We are ready to guide and accompany you to reach your company success