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What We Offer

ICX helps companies grow revenue and profitability by connecting customer experience, sales, pricing, CRM and automation into one commercial system.

Customer Experience

We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.

Marketing & Sales

We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.

Pricing & Revenue

We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.

Digital Transformation

We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.

 

 

Operational Efficiency  

We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.

Customer Experience

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Marketing & Sales

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Pricing & Revenue

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Digital Transformation

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Operational Efficiency 

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GROWTH INSIGHTS

A blog where we share ideas, experiences, and our vision on how to build better Customer Experiences in your organization. 

The power of forecasting: how to lead with precision

10 min read

The power of forecasting: how to lead with precision

Sales forecasting is the discipline of estimating the revenue a commercial organization will realistically close in a given period, and of using the gap between that estimate and the target to decide where to act today. Its power does not lie in...

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9 min read

How to measure the effectiveness of your Sales Process

ICX Consulting, a commercial strategy and customer experience firm, helps sales leaders measure whether their sales process actually produces...

Dispense with digital marketing, the worst mistake of a company

9 min read

Dispense with digital marketing, the worst mistake of a company

To dispense with digital marketing is the worst mistake a company can make today, because customers search, compare and decide online before they...

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9 min read

What are HubSpot workflows and how can they automate processes?

HubSpot workflows are rule-based automations inside the CRM. They enroll a contact, company, deal, ticket or other record when a trigger is met, then...

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11 min read

What is a blog and why you should have one?

A corporate blog is a body of useful, regularly published articles hosted on your own website that answers the questions your future customers are...

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9 min read

How much do you know about the people who buy from your business?

A buyer persona is a semi-fictional representation of your ideal customer, built from research with real customers and with the departments that...

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9 min read

HubSpot Deal Pipeline: How it automates your sales team

The HubSpot deal pipeline is the board in HubSpot Sales Hub where a company records every qualified business opportunity and moves it through defined...

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9 min read

Innovate vs Invent

Invention is creating something new, while innovation is turning an idea into a result the market pays for. An invention becomes an innovation only...

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10 min read

Use case: Challenges in manufacturing industry processes

ICX Consulting, a commercial strategy and customer experience consulting firm, helps manufacturers solve the challenges in manufacturing industry...

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10 min read

How can digital transformation help me optimize my hotel management?

Digital transformation helps a hotel optimize its management by connecting the systems that guests, sellers and operators already use, so that...

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