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What We Offer

ICX helps companies grow revenue and profitability by connecting customer experience, sales, pricing, CRM and automation into one commercial system.

Customer Experience

We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.

Marketing & Sales

We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.

Pricing & Revenue

We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.

Digital Transformation

We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.

 

 

Operational Efficiency  

We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.

Customer Experience

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Marketing & Sales

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Pricing & Revenue

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Digital Transformation

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Operational Efficiency 

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Silvia Aguilar

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9 min read

SEO and UX: how to retain the user to delight the search engine

SEO brings qualified visitors to a website and UX makes them stay, act and return. Search engines increasingly reward pages that satisfy people, so clear titles, intuitive navigation, fast loading, effective calls to action and useful, fresh content...

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8 min read

5 Tricks of UX Design to Improve Your Website and Lift Conversions

Applying UX design to a company website means shaping its structure, message, navigation, mobile behavior and contact paths around how the target...

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10 min read

Brand Awareness: making your brand memorable.

Brand awareness is the degree to which buyers recognize and remember a brand, and associate it with a specific need, a level of quality and a promise...

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9 min read

“Interface vs. Experience” and other myths

User experience and user interface are not the same thing. The interface is what people see and touch, while the experience is everything they feel...

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9 min read

Usability testing in UX design in five steps

Usability testing is the method of watching real users attempt real tasks with a design, so that teams learn where people struggle before launch. Run...

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9 min read

How to measure the effectiveness of your Sales Process

ICX Consulting, a commercial strategy and customer experience firm, helps sales leaders measure whether their sales process actually produces...

10 tips that improve the user experience of your website

9 min read

10 tips that improve the user experience of your website

A better website experience comes from ten practical decisions. Apply the Gestalt laws, define and prioritize content, keep things simple, use color...

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9 min read

Inbound Marketing and UX Design for a Great Customer Experience

Inbound marketing and UX design create a great customer experience when they work as one system. Inbound marketing attracts the right people with...

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9 min read

Difference between Customer Journey and User Journey

ICX Consulting, a customer experience and commercial strategy firm, separates the two maps because they answer different business questions. The...

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9 min read

What is UX Research and what is its importance?

UX research is the systematic study of what users need, how they behave and in what context they use a product or service, carried out before, during...

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