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What We Offer

ICX helps companies grow revenue and profitability by connecting customer experience, sales, pricing, CRM and automation into one commercial system.

Customer Experience

We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.

Marketing & Sales

We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.

Pricing & Revenue

We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.

Digital Transformation

We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.

 

 

Operational Efficiency  

We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.

Customer Experience

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Marketing & Sales

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Pricing & Revenue

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Digital Transformation

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Operational Efficiency 

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Katerine Rodriguez

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8 min read

New Year, New Goals: Refresh Your Buyer Persona!

Refreshing a buyer persona means reviewing, with recent data, whether the profile on which campaigns are based still describes real buyers and the business's current objectives. It is done at the start of the year, or whenever the market, the...

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9 min read

Boost Your Inbound Marketing Strategy with Buyer Personas

Boosting your inbound marketing strategy through buyer personas means using each profile to decide which channels to invest in, how to segment lists,...

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9 min read

7 Common Mistakes When Creating Your B2C Buyer Persona

A B2C buyer persona is a semi-fictional representation of the consumer a company wants to serve, built from interviews and data on real customers,...

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9 min read

Advertising in a Recession: Why You Should Keep Investing

Companies should keep investing in advertising during a recession because cutting it reduces market visibility at the moment competitors are weakest,...

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9 min read

Create your own infographic with these simple steps

An infographic is a visual piece that organizes data, a process or an argument so that a reader grasps it in seconds and remembers it afterwards. To...

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9 min read

Maslow's Pyramid: what it is and how to apply it in marketing

Maslow's pyramid is a model of human motivation that ranks needs from the most basic, such as food, rest and safety, to the most aspirational, such...

Optimizing Landing Pages

11 min read

Optimizing Landing Pages: Key for generating and converting Leads

Optimizing landing pages means designing each page around a single decision, so that a visitor who arrives from an ad, an email or a search result...

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9 min read

How a Buyer Persona improves the Sales Process

ICX Consulting, a commercial strategy and customer experience firm, helps companies use buyer personas to make their sales process more productive. A...

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9 min read

What are leads and why are they key to inbound marketing?

A lead is any person who shows interest in a company's product or business through one of its channels, such as a form, a download, a webinar or a...

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9 min read

Build your B2B buyer persona properly

A B2B buyer persona is a research-based profile of the people who influence and approve a business purchase: their role, priorities, concerns,...

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