5 Things Executives Should Know About Marketing Before Investing
Investing correctly in marketing comes down to five decisions. They are defining a strategy with objectives and metrics, knowing the target market,...
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What We Offer
ICX helps companies grow revenue and profitability by connecting customer experience, sales, pricing, CRM and automation into one commercial system.
Customer Experience
We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.
Marketing & Sales
We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.
Pricing & Revenue
We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.
Digital Transformation
We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.
Operational Efficiency
We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.
Customer Experience
Marketing & Sales
Pricing & Revenue
Digital Transformation
Operational Efficiency
A blog where we share ideas, experiences, and our vision on how to build better Customer Experiences in your organization.
8 min read
Investing correctly in marketing comes down to five decisions. They are defining a strategy with objectives and metrics, knowing the target market,...
10 min read
Brand awareness is the degree to which buyers recognize and remember a brand, and associate it with a specific need, a level of quality and a promise...
5 min read
Account-Based Marketing (ABM) is here to stay and has been defined as a revolutionary marketing strategy that aligns the efforts of marketing and...
9 min read
A B2B buyer persona is a research-based profile of the people who influence and approve a business purchase: their role, priorities, concerns,...
10 min read
At ICX Consulting, where we design account-based and B2B sales strategies, we define an ABM strategy as the coordinated effort of marketing and sales...
2 min read
Social Media and sales go hand in hand; all it takes is logging into Facebook or Instagram to see product and service offers. These platforms play a...
2 min read
We all know that, nowadays, social networks are part of our daily lives and, therefore, everything they entail, marketing strategies, content,...
11 min read
SEO, or Search Engine Optimization, is the discipline of making a website easy for search engines to understand and valuable for the people who...
9 min read
Understanding your buyer persona means knowing three profiles, not one. The good is the ideal customer you can help and serve profitably. The bad is...
9 min read
To develop account-based marketing strategies, a company selects the accounts that matter most, aligns marketing and sales around them, and measures...