Buyer Persona: Key to the success of your business strategy
ICX Consulting, a commercial strategy and customer experience firm, treats the buyer persona as a key to the success of your business strategy. A...
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By Industry
By Target Customer
What We Offer
ICX helps companies grow revenue and profitability by connecting customer experience, sales, pricing, CRM and automation into one commercial system.
Customer Experience
We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.
Marketing & Sales
We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.
Pricing & Revenue
We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.
Digital Transformation
We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.
Operational Efficiency
We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.
Customer Experience
Marketing & Sales
Pricing & Revenue
Digital Transformation
Operational Efficiency
A blog where we share ideas, experiences, and our vision on how to build better Customer Experiences in your organization.
10 min read
ICX Consulting, a commercial strategy and customer experience firm, treats the buyer persona as a key to the success of your business strategy. A...
9 min read
To spark the interest of prospects in follow-up emails, write each message so that it gives the reader a reason to answer, such as a relevant...
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Lead scoring is the practice of assigning points to a lead for who it is (explicit criteria such as location, role or company profile) and for what...
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Companies should keep investing in advertising during a recession because cutting it reduces market visibility at the moment competitors are weakest,...
9 min read
An infographic is a visual piece that organizes data, a process or an argument so that a reader grasps it in seconds and remembers it afterwards. To...
9 min read
Maslow's pyramid is a model of human motivation that ranks needs from the most basic, such as food, rest and safety, to the most aspirational, such...
11 min read
A buyer persona is a research-based, semi-fictional representation of your ideal customer, and building one takes three steps. Collect real...
9 min read
To sell successfully on Amazon, a company must decide five things before it lists a single product: whether and how it qualifies as a seller, which...
12 min read
A business blog that delights is built in ten steps. Plan the content, understand your buyer persona, outline, write, review length and spelling,...
10 min read
A buyer persona is for aligning marketing, sales and service around one evidence-based picture of the customer you most want to win, so that every...