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What We Offer

ICX helps companies grow revenue and profitability by connecting customer experience, sales, pricing, CRM and automation into one commercial system.

Customer Experience

We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.

Marketing & Sales

We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.

Pricing & Revenue

We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.

Digital Transformation

We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.

 

 

Operational Efficiency  

We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.

Customer Experience

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Marketing & Sales

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Pricing & Revenue

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Digital Transformation

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Operational Efficiency 

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GROWTH INSIGHTS

A blog where we share ideas, experiences, and our vision on how to build better Customer Experiences in your organization. 

eCommerce (5)

Content personalization in Magento Commerce

9 min read

Content personalization in Adobe Commerce (formerly Magento Commerce)

Content personalization in Adobe Commerce, the platform formerly known as Magento Commerce, means showing each shopper the banners, products, offers...

The key questions to ask yourself when considering your B2B strategy.

10 min read

The key questions to ask yourself when considering your B2B strategy

ICX Consulting helps B2B leadership teams answer the key questions behind their B2B strategy before they choose technology. Which customers to serve,...

3 tips for planning your B2B trade strategy

9 min read

3 Tips for Planning Your B2B Ecommerce Strategy

To plan a B2B ecommerce strategy, start by defining the commercial process the channel must support, then design the technology architecture around...

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9 min read

Email Templates in Magento

Email templates in Magento, today Adobe Commerce, are the messages the store sends automatically after a customer registers, buys, pays, ships or...

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9 min read

5 Marketing Tools Every eCommerce Should Have to Lift Conversion

The five marketing tools every eCommerce should have are real-time stock availability, product ratings, product comparison, image zoom and wishlists....

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9 min read

3 Low-Cost Tips to Increase Sales in Your E-Commerce

At ICX Consulting, where we advise companies on commercial strategy and digital commerce, the most reliable low-cost way to increase sales in your...

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10 min read

Is Your E-commerce Team Ready for Christmas and the Holiday Peak?

An e-commerce team is ready for Christmas when its objectives, its audience plan and its checkout experience have been settled before the first...

Magento B2B and Magento B2C: key differences between the two platforms

7 min read

Magento B2B and Magento B2C: key differences between the two platforms

Magento B2B and Magento B2C are two ways of running the same commerce platform, today known as Adobe Commerce. Magento B2C is built for individual...

4 Benefits of eCommerce wish lists

9 min read

4 Benefits of eCommerce Wish Lists for Sales and Customer Insight

The four benefits of eCommerce wish lists are higher customer engagement, more sales, new customers acquired through sharing, and a stream of data...

ABM strategy, the gateway to closing B2B Deals

10 min read

ABM Strategy, the Gateway to Closing B2B Deals

At ICX Consulting, where we design account-based and B2B sales strategies, we define an ABM strategy as the coordinated effort of marketing and sales...

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