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What We Offer

ICX helps companies grow revenue and profitability by connecting customer experience, sales, pricing, CRM and automation into one commercial system.

Customer Experience

We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.

Marketing & Sales

We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.

Pricing & Revenue

We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.

Digital Transformation

We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.

 

 

Operational Efficiency  

We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.

Customer Experience

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Marketing & Sales

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Pricing & Revenue

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Digital Transformation

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Operational Efficiency 

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GROWTH INSIGHTS

A blog where we share ideas, experiences, and our vision on how to build better Customer Experiences in your organization. 

eCommerce (6)

What is a marketplace and how does it differ from a b2b eCommerce?

9 min read

What is a marketplace and how does it differ from a b2b eCommerce?

A marketplace is an e-commerce platform that connects people who want to sell products or services with people who want to buy them, with an operator...

Inventory loading challenges in eCommerce

12 min read

Inventory loading challenges in eCommerce

It is the second week of November, and the chief commercial officer of a mid-sized home goods retailer is staring at a dashboard that does not make...

When to update the software to the latest available version.

9 min read

When to update the software to the latest available version

You should update your software as soon as your provider releases a version that fixes security vulnerabilities, and on a regular schedule for...

How to create a catalog price rule in Adobe Commerce.

9 min read

How to create a catalog price rule in Adobe Commerce.

A catalog price rule in Adobe Commerce is an automated discount applied to products before a shopper reaches the cart, based on conditions such as...

How to create gift cards in Magento?

9 min read

How to create gift cards in Magento?

It is the third week of December, and the head of e-commerce of a specialty retailer is watching a queue form in the customer service inbox. Dozens...

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9 min read

3 Reasons why sales do not grow in an e-Commerce

At ICX Consulting, where we help companies design commercial strategy and digital commerce operations, we find that sales in an e-commerce usually...

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4 min read

How to be a better B2B seller on social networks?

The exchange of supplies between companies is very common, since they provide what is necessary for the generation of products, such as raw materials...

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9 min read

How to Manage Customer Contracts in B2B Without Losing Margin

Managing customer contracts in a B2B company means keeping the commercial terms agreed with each client, such as price, dates, delivery, payment...

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10 min read

Adobe Commerce Price Rules and Your Inventory System

A discount looks like the simplest lever in retail. A percentage comes off a price, a banner goes up, and sales rise. Anyone who has run a promotion...

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9 min read

eCommerce and CRM, ideal pair to increase the sales of your business

eCommerce and CRM form the ideal pair for increasing sales because the first removes the limits of a seller's working day, and the second gives the...

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