What is a marketplace and how does it differ from a b2b eCommerce?
A marketplace is an e-commerce platform that connects people who want to sell products or services with people who want to buy them, with an operator...
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What We Offer
ICX helps companies grow revenue and profitability by connecting customer experience, sales, pricing, CRM and automation into one commercial system.
Customer Experience
We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.
Marketing & Sales
We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.
Pricing & Revenue
We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.
Digital Transformation
We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.
Operational Efficiency
We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.
Customer Experience
Marketing & Sales
Pricing & Revenue
Digital Transformation
Operational Efficiency
A blog where we share ideas, experiences, and our vision on how to build better Customer Experiences in your organization.
9 min read
A marketplace is an e-commerce platform that connects people who want to sell products or services with people who want to buy them, with an operator...
12 min read
It is the second week of November, and the chief commercial officer of a mid-sized home goods retailer is staring at a dashboard that does not make...
9 min read
You should update your software as soon as your provider releases a version that fixes security vulnerabilities, and on a regular schedule for...
9 min read
A catalog price rule in Adobe Commerce is an automated discount applied to products before a shopper reaches the cart, based on conditions such as...
9 min read
It is the third week of December, and the head of e-commerce of a specialty retailer is watching a queue form in the customer service inbox. Dozens...
9 min read
At ICX Consulting, where we help companies design commercial strategy and digital commerce operations, we find that sales in an e-commerce usually...
4 min read
The exchange of supplies between companies is very common, since they provide what is necessary for the generation of products, such as raw materials...
9 min read
Managing customer contracts in a B2B company means keeping the commercial terms agreed with each client, such as price, dates, delivery, payment...
10 min read
A discount looks like the simplest lever in retail. A percentage comes off a price, a banner goes up, and sales rise. Anyone who has run a promotion...
9 min read
eCommerce and CRM form the ideal pair for increasing sales because the first removes the limits of a seller's working day, and the second gives the...