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What We Offer

ICX helps companies grow revenue and profitability by connecting customer experience, sales, pricing, CRM and automation into one commercial system.

Customer Experience

We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.

Marketing & Sales

We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.

Pricing & Revenue

We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.

Digital Transformation

We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.

 

 

Operational Efficiency  

We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.

Customer Experience

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Marketing & Sales

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Pricing & Revenue

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Digital Transformation

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Operational Efficiency 

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Mauricio Lang

Herramientas de promoción en Magento

9 min read

Promotion Tools in Adobe Commerce (Magento)

The promotion tools in Adobe Commerce (Magento) make it possible to automate discounts through catalog price rules, cart price rules and coupons, without uploading each product one by one with the desired discount. Their value lies not in...

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9 min read

Is Your Site Ready for Peak Season? A Guide for Retail

A site is ready for the big season when it can sell, deliver and serve at peak volume without breaking: inventory rules that keep the digital channel...

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8 min read

Omnichannel CRM: 4 Ways It Impacts Sales Profitability

An omnichannel CRM impacts sales profitability in four ways. It centralizes campaigns and their analytics, gives every team one solid base for...

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9 min read

How to set up pricing rules in 4 simple steps

ICX Consulting, a commercial strategy and pricing consulting firm, helps companies turn pricing policy into rules their online store applies...

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9 min read

4 Ways CRM Supports Your Loyalty Strategy

A CRM supports a loyalty strategy in four ways. It helps acquire the right customers, captures the data that reveals what they value, sustains...

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9 min read

5 Marketing Tools Every eCommerce Should Have to Lift Conversion

The five marketing tools every eCommerce should have are real-time stock availability, product ratings, product comparison, image zoom and wishlists....

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9 min read

Why generate a digital value proposition?

A digital value proposition is the specific reason a customer should choose to buy from you through your website, app, ecommerce store or portal...

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8 min read

Types of Customer Loyalty Programs: A Guide for Executives

The main types of customer loyalty programs are points-based, tiered, paid or subscription, value-based benefit, coalition or partner, and engagement...

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9 min read

The Infinity Stones of Sales Behind Disney Store

The infinity stones of sales behind Disney Store are five capabilities that make shopDisney sell far beyond the pull of its films. They are clear...

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8 min read

Price management for all types of business models

Price management is the discipline of setting, differentiating and controlling the prices a company charges across customers, quantities, channels...

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