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What We Offer

ICX helps companies grow revenue and profitability by connecting customer experience, sales, pricing, CRM and automation into one commercial system.

Customer Experience

We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.

Marketing & Sales

We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.

Pricing & Revenue

We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.

Digital Transformation

We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.

 

 

Operational Efficiency  

We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.

Customer Experience

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Marketing & Sales

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Pricing & Revenue

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Digital Transformation

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Operational Efficiency 

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GROWTH INSIGHTS

A blog where we share ideas, experiences, and our vision on how to build better Customer Experiences in your organization. 

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10 min read

Is Your E-commerce Team Ready for Christmas and the Holiday Peak?

An e-commerce team is ready for Christmas when its objectives, its audience plan and its checkout experience have been settled before the first promotion goes live, not during the peak. Readiness is a commercial discipline, not a technical one: it...

Magento B2B and Magento B2C: key differences between the two platforms

7 min read

Magento B2B and Magento B2C: key differences between the two platforms

Magento B2B and Magento B2C are two ways of running the same commerce platform, today known as Adobe Commerce. Magento B2C is built for individual...

What is Liferay Portal and what is it used for?

12 min read

What is Liferay Portal and what is it used for?

Liferay Portal is an enterprise platform for building and running web portals, sites and digital experiences on one configurable base. It lets a...

5 relevant aspects that make up a Customer Journey

9 min read

5 Relevant Aspects That Make Up a Customer Journey

The five relevant aspects that make up a customer journey are its five stages, namely discovery, consideration, purchase, retention and loyalty. Each...

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3 min read

What is inbound marketing and how to apply it successfully in 2021?

The way of consumption nowadays is through personal or business purchasing decisions, the customer likes to be always in control. This is where...

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9 min read

Build your B2B buyer persona properly

A B2B buyer persona is a research-based profile of the people who influence and approve a business purchase: their role, priorities, concerns,...

The Power of Customer Experience in Retail

6 min read

The Power of Customer Experience in Retail

Are Retail Companies Ready to Transform Customer Experience into Their Main Competitive Advantage? Retail has undergone a significant transformation...

4 Benefits of eCommerce wish lists

9 min read

4 Benefits of eCommerce Wish Lists for Sales and Customer Insight

The four benefits of eCommerce wish lists are higher customer engagement, more sales, new customers acquired through sharing, and a stream of data...

ABM strategy, the gateway to closing B2B Deals

10 min read

ABM Strategy, the Gateway to Closing B2B Deals

At ICX Consulting, where we design account-based and B2B sales strategies, we define an ABM strategy as the coordinated effort of marketing and sales...

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2 min read

Strategic integration: How social media empowers a CRM

Social Media and sales go hand in hand; all it takes is logging into Facebook or Instagram to see product and service offers. These platforms play a...

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