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What We Offer

ICX helps companies grow revenue and profitability by connecting customer experience, sales, pricing, CRM and automation into one commercial system.

Customer Experience

We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.

Marketing & Sales

We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.

Pricing & Revenue

We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.

Digital Transformation

We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.

 

 

Operational Efficiency  

We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.

Customer Experience

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Marketing & Sales

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Pricing & Revenue

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Digital Transformation

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Operational Efficiency 

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GROWTH INSIGHTS

A blog where we share ideas, experiences, and our vision on how to build better Customer Experiences in your organization. 

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10 min read

The 5 commandments for a cooperative business that maximizes surpluses

A cooperative that wants to maximize the surpluses it returns to its members needs a digital strategy built on five foundations. It must own its member and customer data, offer services through a business portal, use inbound marketing to revive...

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9 min read

SEO and UX: how to retain the user to delight the search engine

SEO brings qualified visitors to a website and UX makes them stay, act and return. Search engines increasingly reward pages that satisfy people, so...

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9 min read

Guide on how to export/import products in Adobe Commerce

Adobe Commerce, formerly Magento, includes a built-in tool to export and import products in bulk. You export the catalog to a CSV file from System >...

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9 min read

Design Thinking: What is it used for and what are its stages?

Design thinking is used to solve complex problems, innovate in products, services and processes, and design customer experiences by starting from the...

Design Thinking: What is its importance in the customer experience?

10 min read

Design Thinking: What is its importance in the customer experience?

Design thinking matters in customer experience because it makes companies solve the right problem before investing in a solution. By starting from...

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9 min read

Spark the interest of your prospects in follow-up mailings

To spark the interest of prospects in follow-up emails, write each message so that it gives the reader a reason to answer, such as a relevant...

Magento B2B and the functional differences with Magento B2C

9 min read

Magento B2B and the functional differences with Magento B2C

Magento B2B, today delivered as Adobe Commerce B2B, differs from Magento B2C in who it assumes is buying. A B2C store serves one anonymous shopper at...

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9 min read

The before and after of artificial intelligence in business

Artificial intelligence in business is technology that learns from data to recognize patterns, predict outcomes and support or automate decisions,...

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9 min read

Lead Scoring application guide

Lead scoring is the practice of assigning points to a lead for who it is (explicit criteria such as location, role or company profile) and for what...

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6 min read

How to eliminate contact duplication with HubSpot Operations?

Have you ever experienced the chaos of having multiple duplicate records in your database? You know how frustrating and detrimental it can be for...

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