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What We Offer

ICX helps companies grow revenue and profitability by connecting customer experience, sales, pricing, CRM and automation into one commercial system.

Customer Experience

We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.

Marketing & Sales

We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.

Pricing & Revenue

We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.

Digital Transformation

We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.

 

 

Operational Efficiency  

We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.

Customer Experience

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Marketing & Sales

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Pricing & Revenue

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Digital Transformation

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Operational Efficiency 

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Diego Aguilar Z.

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9 min read

Guide on how to export/import products in Adobe Commerce

Adobe Commerce, formerly Magento, includes a built-in tool to export and import products in bulk. You export the catalog to a CSV file from System > Data Transfer > Export, edit it in a spreadsheet, and bring it back through System > Data Transfer >...

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9 min read

Best Customer Relationship Management Platforms

A customer relationship management (CRM) platform is the system of record in which a company stores every interaction with its prospects and...

Benefits, types and considerations of E-Commerce

9 min read

Benefits, types and considerations of E-Commerce

E-commerce, also known as electronic commerce, is the buying and selling of products or services online. Its main benefits are reach, availability...

How to create a catalog price rule in Adobe Commerce.

9 min read

How to create a catalog price rule in Adobe Commerce.

A catalog price rule in Adobe Commerce is an automated discount applied to products before a shopper reaches the cart, based on conditions such as...

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9 min read

What is Tech Stack? +10 examples from top brands

A tech stack is the combination of technologies a company uses to build and run its digital operations, from the programming languages, frameworks...

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9 min read

Step-by-step guide to add a coupon to your store in Adobe Commerce

To add a coupon in Adobe Commerce, an administrator opens Marketing, Promotions, Cart Price Rules, creates a new rule, gives it a name, activates it,...

Value and implementation of sites, stores and views in Adobe Commerce

9 min read

Value and implementation of sites, stores and views in Adobe Commerce

The CEO of a regional consumer brand is on a flight back from a distributor meeting when the message arrives. The Chilean team wants prices in pesos...

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9 min read

How to implement a CRM platform?

To implement a CRM platform, a company defines the business objectives the CRM must improve, identifies the needs of marketing, sales and service,...

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