Value Proposition Canvas to Design Better Products
The Value Proposition Canvas is a tool for designing products and services around what customers actually need. It places a customer profile of jobs,...
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What We Offer
ICX helps companies grow revenue and profitability by connecting customer experience, sales, pricing, CRM and automation into one commercial system.
Customer Experience
We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.
Marketing & Sales
We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.
Pricing & Revenue
We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.
Digital Transformation
We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.
Operational Efficiency
We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.
Customer Experience
Marketing & Sales
Pricing & Revenue
Digital Transformation
Operational Efficiency
A blog where we share ideas, experiences, and our vision on how to build better Customer Experiences in your organization.
10 min read
The Value Proposition Canvas is a tool for designing products and services around what customers actually need. It places a customer profile of jobs,...
10 min read
To fill in the Value Proposition Canvas, start on the right with one customer segment and rank its jobs to be done, pains and gains. Then complete...
9 min read
The Value Proposition Canvas in less than 800 characters is a one-page tool that matches a customer segment's jobs, pains and gains with the...
10 min read
A value proposition is a clear, concise statement of the unique benefits a company, product or service offers its customers and why they should...
10 min read
The Value Proposition Canvas is a visual tool, created by Alexander Osterwalder, that describes one customer segment's jobs, pains and gains and...
9 min read
A digital value proposition is the specific reason a customer should choose to buy from you through your website, app, ecommerce store or portal...
9 min read
The Value Proposition Canvas (VPC) is a strategic tool, created by Alexander Osterwalder and the Strategyzer team, that maps a customer segment's...
10 min read
To improve the customer experience with the value proposition, design the promise around real customer needs, expectations and frustrations, then...
8 min read
Use the Value Proposition Canvas when a decision depends on understanding one customer segment in depth, such as launching a product, entering a new...
9 min read
The Value Proposition Canvas impacts the customer experience by forcing a company to design its offer around what customers are actually trying to...