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What We Offer

ICX helps companies grow revenue and profitability by connecting customer experience, sales, pricing, CRM and automation into one commercial system.

Customer Experience

We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.

Marketing & Sales

We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.

Pricing & Revenue

We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.

Digital Transformation

We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.

 

 

Operational Efficiency  

We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.

Customer Experience

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Marketing & Sales

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Pricing & Revenue

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Digital Transformation

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Operational Efficiency 

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GROWTH INSIGHTS

A blog where we share ideas, experiences, and our vision on how to build better Customer Experiences in your organization. 

Marketing (9)

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9 min read

Why define the marketing process for a CRM platform?

ICX Consulting, a commercial strategy and customer experience consulting firm, recommends defining the marketing process before configuring any CRM...

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6 min read

How to maximize customer lifetime value in sales and marketing?

Customer lifetime value (CLV) is the total value a customer brings to a company over the whole relationship, not just the first sale. It can be...

Lead or qualified lead? Generation of effective sales

9 min read

Lead or Qualified Lead? The Difference That Drives Effective Sales

A lead is any person or company that has shared contact details or interacted with your business. A qualified lead is one that has been evaluated...

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8 min read

Owned, paid and earned media: how to choose your best tactic

Owned, paid and earned media are the three ways a company reaches buyers. Owned media are channels you control, such as your website, blog and email....

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8 min read

10 Common Problems of Not Applying Smarketing in Your Company

Smarketing is the alignment of sales and marketing around shared revenue goals, common definitions and a service level agreement between the two...

Customer segmentation: the key to a personalized experience

2 min read

Customer segmentation: the key to a personalized experience

Customer segmentation is a key strategy for offering personalized and effective customer experiences. The HubSpot platform allows you to implement...

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7 min read

What Is Account-Based Marketing? A Guide for B2B Leaders

Account-Based Marketing (ABM) is a B2B growth strategy in which marketing and sales jointly select a defined set of high-value accounts and treat...

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8 min read

Key strategies for investing in ads in times of crisis

The key strategies for investing in ads in times of crisis are to keep a disciplined presence instead of going dark, reallocate budget toward the...

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8 min read

What is HubSpot SEO? A Leader's Guide to Search, AI and Pipeline

HubSpot SEO is the set of search optimization tools built into HubSpot Marketing Hub and Content Hub. It scans your pages, flags issues that hurt...

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