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What We Offer

ICX helps companies grow revenue and profitability by connecting customer experience, sales, pricing, CRM and automation into one commercial system.

Customer Experience

We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.

Marketing & Sales

We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.

Pricing & Revenue

We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.

Digital Transformation

We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.

 

 

Operational Efficiency  

We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.

Customer Experience

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Marketing & Sales

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Pricing & Revenue

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Digital Transformation

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Operational Efficiency 

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GROWTH INSIGHTS

A blog where we share ideas, experiences, and our vision on how to build better Customer Experiences in your organization. 

Magento (3)

Content personalization in Magento Commerce

9 min read

Content personalization in Adobe Commerce (formerly Magento Commerce)

Content personalization in Adobe Commerce, the platform formerly known as Magento Commerce, means showing each shopper the banners, products, offers...

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9 min read

Email Templates in Magento

Email templates in Magento, today Adobe Commerce, are the messages the store sends automatically after a customer registers, buys, pays, ships or...

How to create a catalog price rule in Adobe Commerce.

9 min read

How to create a catalog price rule in Adobe Commerce.

A catalog price rule in Adobe Commerce is an automated discount applied to products before a shopper reaches the cart, based on conditions such as...

How to create gift cards in Magento?

9 min read

How to create gift cards in Magento?

It is the third week of December, and the head of e-commerce of a specialty retailer is watching a queue form in the customer service inbox. Dozens...

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10 min read

Adobe Commerce Price Rules and Your Inventory System

A discount looks like the simplest lever in retail. A percentage comes off a price, a banner goes up, and sales rise. Anyone who has run a promotion...

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9 min read

How to interact with a customer wish list in Magento 2

The customer wish list in Magento 2, today part of Adobe Commerce, is a store feature that lets shoppers save products they like, and it gives the...

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9 min read

Why Magento Commerce is the best option to create your online store

Magento, today marketed by Adobe as Adobe Commerce, is a strong option for creating an online store because it combines search visibility,...

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9 min read

Magento Blogs: A simple way to attract customers

A blog inside a Magento store is a content channel that attracts customers through organic search, educates buyers before they are ready to purchase...

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4 min read

Adobe Commerce: When should you use this platform?

You already know the features and benefits of Adobe Commerce, but you're not sure why? You should use this platform and when? It's a good choice for...

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9 min read

eCommerce Shopping Tools That Increase Sales (Infographic)

Shopping tools are the features enabled inside an eCommerce store that make buying easier and more engaging, such as wish lists, saved carts, product...

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