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What We Offer

ICX helps companies grow revenue and profitability by connecting customer experience, sales, pricing, CRM and automation into one commercial system.

Customer Experience

We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.

Marketing & Sales

We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.

Pricing & Revenue

We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.

Digital Transformation

We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.

 

 

Operational Efficiency  

We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.

Customer Experience

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Marketing & Sales

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Pricing & Revenue

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Digital Transformation

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Operational Efficiency 

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GROWTH INSIGHTS

A blog where we share ideas, experiences, and our vision on how to build better Customer Experiences in your organization. 

Magento (4)

Apply Magento cart rules for free customer shipping

9 min read

Apply Magento cart rules for free customer shipping

On the Tuesday after a long weekend, the commercial director of a home furnishings retailer opens the monthly report and finds two numbers that...

Uploading Products to Adobe Commerce

9 min read

Uploading Products to Adobe Commerce

The head of digital at a regional distributor of tools and hardware has just been told that the new catalogue will go live in three weeks. Six...

Create Products in Magento 2

9 min read

Create Products in Magento 2 - Adobe Commerce

Creating a product in Magento 2, now part of Adobe Commerce, takes a few minutes through a guided form, but the quality of that record decides...

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9 min read

Step-by-step guide to add a coupon to your store in Adobe Commerce

To add a coupon in Adobe Commerce, an administrator opens Marketing, Promotions, Cart Price Rules, creates a new rule, gives it a name, activates it,...

Value and implementation of sites, stores and views in Adobe Commerce

9 min read

Value and implementation of sites, stores and views in Adobe Commerce

The CEO of a regional consumer brand is on a flight back from a distributor meeting when the message arrives. The Chilean team wants prices in pesos...

Guide to create CMS Blocks in Adobe Commerce (Magento Commerce)

4 min read

Guide to create CMS Blocks in Adobe Commerce (Magento Commerce)

Did you know that you can add reusable, custom content to virtually any area or page of your Magento online store in a simple, scalable way?...

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8 min read

Advanced Magento Reporting

Advanced reporting in Magento and Adobe Commerce turns store data into dashboards on orders, customers and products, so executives can see what...

What is Magento? Discovering e-commerce success

9 min read

What is Magento? Discovering e-commerce success

Magento is an e-commerce platform used to create and manage online stores, and what Magento does for a business is give it control over products,...

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9 min read

The 5 essential steps to optimise checkout in Adobe Commerce (Magento)

Checkout is the process in which a customer finalizes a purchase. It begins when the shopper has finished adding products to the cart and typically...

How to organize a Magento 2 repository on GitHub

8 min read

How to Organize a Magento 2 (Adobe Commerce) Repository on GitHub

To organize a Magento 2 repository on GitHub, commit only what your team owns and can rebuild from, namely composer.json and composer.lock, the...

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