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What We Offer

ICX helps companies grow revenue and profitability by connecting customer experience, sales, pricing, CRM and automation into one commercial system.

Customer Experience

We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.

Marketing & Sales

We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.

Pricing & Revenue

We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.

Digital Transformation

We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.

 

 

Operational Efficiency  

We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.

Customer Experience

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Marketing & Sales

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Pricing & Revenue

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Digital Transformation

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Operational Efficiency 

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GROWTH INSIGHTS

A blog where we share ideas, experiences, and our vision on how to build better Customer Experiences in your organization. 

Lead Management

What should you do with leads that don't convert?

12 min read

What to Do With Leads That Don't Convert

Most leads that don't convert are not bad leads. They stall because nobody owns the next decision once they stop moving forward. ICX Consulting helps...

Optimizing Landing Pages

11 min read

Optimizing Landing Pages: Key for generating and converting Leads

Optimizing landing pages means designing each page around a single decision, so that a visitor who arrives from an ad, an email or a search result...

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9 min read

Lead Generation Strategies, From Your Website to Your CRM

A lead generation strategy from your website to your CRM turns anonymous visits into identified, scored and routed opportunities. It works by mapping...

Marketo Engage leader in the Gartner 2020 Quadrant Lead Management

9 min read

Marketo Engage leader in the Gartner 2020 Quadrant Lead Management

Marketo Engage, now Adobe Marketo Engage, is a B2B marketing automation platform that Adobe acquired in 2018. In 2020 Gartner named it a Leader in...

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9 min read

What are leads and why are they key to inbound marketing?

A lead is any person who shows interest in a company's product or business through one of its channels, such as a form, a download, a webinar or a...

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13 min read

Hit a home run with HubSpot's Predictive Lead Score

Predictive lead scoring is a machine-learning method that estimates, for every contact in a CRM, the probability that it will become a customer, so...

Cold Prospecting: 6 Mistakes made when making a call

9 min read

Cold Prospecting: 6 Mistakes made when making a call

Cold prospecting by phone is an unsolicited call to a person or company that has not yet asked to be contacted, made to open a conversation and...

Improve your profile and get better leads on LinkedIn

9 min read

Improve your profile and get better leads on LinkedIn

To improve your LinkedIn profile and get better leads, treat it as a landing page for the accounts you want to win. A profile earns qualified leads...

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10 min read

ABM Scoring: Lead Scoring for Account Based Marketing (ABM)

ABM scoring is the practice of ranking target accounts, and the people inside them, by how closely they match the ideal customer and how actively...

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9 min read

No time to lead? Then prepare to fail

Technology projects rarely fail because the technology does not work. They fail because nobody with enough time, authority and judgment is leading...

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