Lead Generation Strategies, From Your Website to Your CRM
A lead generation strategy from your website to your CRM turns anonymous visits into identified, scored and routed opportunities. It works by mapping...
By Role
By Industry
By Target Customer
What We Offer
ICX helps companies grow revenue and profitability by connecting customer experience, sales, pricing, CRM and automation into one commercial system.
Customer Experience
We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.
Marketing & Sales
We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.
Pricing & Revenue
We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.
Digital Transformation
We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.
Operational Efficiency
We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.
Customer Experience
Marketing & Sales
Pricing & Revenue
Digital Transformation
Operational Efficiency
A blog where we share ideas, experiences, and our vision on how to build better Customer Experiences in your organization.
9 min read
A lead generation strategy from your website to your CRM turns anonymous visits into identified, scored and routed opportunities. It works by mapping...
9 min read
A CRM supports a loyalty strategy in four ways. It helps acquire the right customers, captures the data that reveals what they value, sustains...
10 min read
HubSpot Ads is the advertising tool inside HubSpot that lets a company create, sync and measure Facebook, LinkedIn and Google campaigns against its...
9 min read
A CRM (Customer Relationship Management) is the ideal platform for customer management because it combines strategy, processes and technology to...
4 min read
I would like to invite you to test how the integrations between a CRM and a marketing automation platform work, for this, I must first tell you what...
3 min read
As in any project, it makes sense to want to measure the results of our efforts, and this helps us correct actions and implement new ones to achieve...
9 min read
Oracle CX Cloud, now delivered as Oracle Fusion Cloud Customer Experience (CX), is Oracle's suite of cloud applications for marketing, sales,...
9 min read
The top HubSpot CRM features for business growth are unified contact and company records, deal pipelines, email and call tracking, sequences,...
10 min read
Leveraging your CRM data in a Big Data strategy means combining the customer records, interactions and purchase history stored in your CRM with other...
11 min read
A CRM for hospitality is the system and the strategy a hotel uses to own its guest relationships. It stores every booking, preference, request and...