How to create a SEO strategy on HubSpot
Do you know what Search Engine Optimization (SEO) is? If you are an expert in Marketing, indeed you do; if you are not, do not worry because, in this...
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What We Offer
ICX helps companies grow revenue and profitability by connecting customer experience, sales, pricing, CRM and automation into one commercial system.
Customer Experience
We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.
Marketing & Sales
We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.
Pricing & Revenue
We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.
Digital Transformation
We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.
Operational Efficiency
We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.
Customer Experience
Marketing & Sales
Pricing & Revenue
Digital Transformation
Operational Efficiency
A blog where we share ideas, experiences, and our vision on how to build better Customer Experiences in your organization.
3 min read
Do you know what Search Engine Optimization (SEO) is? If you are an expert in Marketing, indeed you do; if you are not, do not worry because, in this...
9 min read
To create tickets in HubSpot, a company defines a service pipeline with clear statuses, decides which channels will open tickets automatically,...
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If you're reading this article, you probably already know what integration is and how it can help simplify processes, optimize efforts, and achieve...
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Your CRM lies when it segments leads by static attributes such as job title, company size or industry, because those fields rarely predict who is...
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A HubSpot Sequence is a sales automation tool that sends a planned series of personalized emails and follow-up tasks to a prospect from a...
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The strategic use of the buyer persona within HubSpot CRM means turning each persona into a property that every contact carries, then using it to...
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A service ticket in HubSpot Service Hub is a record of a customer request, from the moment it arrives until it is resolved. It stores the contact's...
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To create chats and chatbots in HubSpot, you connect a chat channel to your inbox or help desk, then build a chatflow that either routes visitors to...
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HubSpot playbooks are interactive guides that appear inside contact, company, deal and ticket records, so reps follow a proven script, ask the right...
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To automate business processes with HubSpot, companies combine two tools. Workflows run rules across the CRM, such as assigning leads, updating...