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What We Offer

ICX helps companies grow revenue and profitability by connecting customer experience, sales, pricing, CRM and automation into one commercial system.

Customer Experience

We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.

Marketing & Sales

We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.

Pricing & Revenue

We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.

Digital Transformation

We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.

 

 

Operational Efficiency  

We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.

Customer Experience

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Marketing & Sales

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Pricing & Revenue

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Digital Transformation

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Operational Efficiency 

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GROWTH INSIGHTS

A blog where we share ideas, experiences, and our vision on how to build better Customer Experiences in your organization. 

HubSpot (5)

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3 min read

How to create a SEO strategy on HubSpot

Do you know what Search Engine Optimization (SEO) is? If you are an expert in Marketing, indeed you do; if you are not, do not worry because, in this...

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9 min read

Step-by-step guide on how to create tickets in HubSpot

To create tickets in HubSpot, a company defines a service pipeline with clear statuses, decides which channels will open tickets automatically,...

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3 min read

Key integrations for your marketing in HubSpot

If you're reading this article, you probably already know what integration is and how it can help simplify processes, optimize efforts, and achieve...

Your CRM lies: AI changes segmentation

12 min read

Your CRM Lies: How AI Changes Lead Segmentation

Your CRM lies when it segments leads by static attributes such as job title, company size or industry, because those fields rarely predict who is...

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9 min read

What is HubSpot Sequence, and what is it used for?

A HubSpot Sequence is a sales automation tool that sends a planned series of personalized emails and follow-up tasks to a prospect from a...

Strategic use of the Buyer Persona within Hubspot CRM

9 min read

Strategic Use of the Buyer Persona within HubSpot CRM

The strategic use of the buyer persona within HubSpot CRM means turning each persona into a property that every contact carries, then using it to...

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9 min read

Service Tickets in HubSpot Service Hub

A service ticket in HubSpot Service Hub is a record of a customer request, from the moment it arrives until it is resolved. It stores the contact's...

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8 min read

How to Create Chats and Chatbots in HubSpot

To create chats and chatbots in HubSpot, you connect a chat channel to your inbox or help desk, then build a chatflow that either routes visitors to...

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8 min read

What are HubSpot playbooks, and what are their methods of use?

HubSpot playbooks are interactive guides that appear inside contact, company, deal and ticket records, so reps follow a proven script, ask the right...

How to automate business processes with HubSpot Workflows and Sequence

9 min read

HubSpot Workflows and Sequences: Automate Business Processes

To automate business processes with HubSpot, companies combine two tools. Workflows run rules across the CRM, such as assigning leads, updating...

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