Skip to the main content.

What We Offer

ICX helps companies grow revenue and profitability by connecting customer experience, sales, pricing, CRM and automation into one commercial system.

Customer Experience

We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.

Marketing & Sales

We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.

Pricing & Revenue

We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.

Digital Transformation

We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.

 

 

Operational Efficiency  

We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.

Customer Experience

chevron-right-1

Marketing & Sales

chevron-right-1

Pricing & Revenue

chevron-right-1

Digital Transformation

chevron-right-1

Operational Efficiency 

chevron-right-1

GROWTH INSIGHTS

A blog where we share ideas, experiences, and our vision on how to build better Customer Experiences in your organization. 

HubSpot (4)

default alt

9 min read

Optimizing the Customer Experience with HubSpot: A Guide for Leaders

Optimizing the customer experience with HubSpot means using one shared CRM platform to understand every customer, coordinate marketing, sales and...

default alt

9 min read

How to create a follow-up sequence on HubSpot?

A follow-up sequence in HubSpot is a prepared series of emails and tasks that the CRM schedules for a prospect after first contact, and that stops by...

default alt

9 min read

HubSpot Service Hub: Powerful Customer Service Management Software

HubSpot Service Hub is customer service management software that places tickets, live chat, email, self-service content, satisfaction surveys and...

default alt

9 min read

What is Lead Scoring and how can you set it up within HubSpot?

Lead scoring is a marketing and sales automation technique that assigns points to every prospect according to who they are and how they behave, so...

Do you know the true cost of each critical process in your business?

5 min read

Do you know the true cost of each critical process in your business?

The myth of the "estimated cost" Imagine for a moment that you are the CFO of a growing company. It has three investment proposals on the table, each...

default alt

10 min read

Automate your business processes by department with HubSpot

As commercial strategy and customer experience consultants, ICX Consulting treats automating business processes by department with HubSpot as an...

Maximizing Growth with HubSpot's Custom Objects

13 min read

Maximizing Growth with HubSpot's Custom Objects

HubSpot custom objects are user-defined record types that let a company store, relate and report on business data that does not fit the standard...

default alt

3 min read

Basic SEO recommendations on HubSpot that you should not ignore.

What is SEO and why is it important? How long does it take to see results in SEO? These are some of the questions that clients ask when they want to...

default alt

6 min read

Did you know that you can automate these processes with a CRM?

Imagine you are a small businessman, in this particular case a un CRM would be in your head, you probably already know that Susana prefers products...

default alt

9 min read

How to adapt your company's business rules within HubSpot?

To adapt your company's business rules within HubSpot, first write down the rules that already govern how your teams sell and serve, such as who owns...

Content added to ICX Folder
ICX SUBSCRIPTION
Come and be part of the latest specific insights provided by our experts

What's next?

ARE YOU READY?