Value stream map: transforming the customer experience
A value stream map is a visual representation of every step a company performs to deliver a product or service, from the moment the customer places...
Business Process (7)
How to Manage B2B Business Processes in the Digital Age
Managing business processes in the digital age with a B2B approach means designing the commercial cycle, from planning and sales to marketing,...
Hotel management in the new normal
Hotel management in the new normal means running a property whose reservations, rates, services and guest data work as one connected operation, so...
Digitalization of processes: keys to optimizing your Business
ICX Consulting, a commercial strategy and customer experience firm headquartered in Miami, helps companies digitalize the processes that most affect...
Basic guide to Business Processes
At ICX Consulting, where we redesign commercial and customer processes for companies in the Americas, a business process is defined as the repeatable...
What is a Business Process Manager and what is it for?
Processes are the heart of any organization; they encompass all activities that enable a company to function, from manufacturing and product...
What is Service Blueprint and why use it to improve CX?
A service blueprint is a visual tool that maps a customer's experience with a service, showing the steps and touchpoints the customer goes through...
Optimize your business processes
ICX Consulting, a commercial strategy and customer experience consulting firm, helps companies optimize their business processes by measuring how...
Process improvement using As Is & To Be
Process improvement using As-Is and To-Be is a method that documents how a process really works today, the As-Is, designs its improved future state,...
10 reasons to automate your business processes
ICX Consulting, a commercial strategy and customer experience consulting firm, helps leadership teams decide which business processes to automate and...
Content added to ICX Folder
