Transforming data into business decisions
In daily life, we are constantly bombarded with information. Hundreds of WhatsApp messages, an inbox full of unread emails, and a constant and...
Business Process (8)
How to self-manage business processes
ICX Consulting, a commercial strategy and customer experience firm, helps companies self-manage business processes by redesigning them so customers...
Use case: Challenges in manufacturing industry processes
ICX Consulting, a commercial strategy and customer experience consulting firm, helps manufacturers solve the challenges in manufacturing industry...
Improve Your Customer Journey Map with Six Sigma
You can improve a Customer Journey Map with Six Sigma by applying DMAIC, a continuous improvement cycle of Define, Measure, Analyze, Improve and...
Process optimization for a successful digital transition
Process optimization is the foundation of a successful digital transition. Before a company buys, configures or integrates any technology, it needs...
Do you know the true cost of each critical process in your business?
The myth of the "estimated cost" Imagine for a moment that you are the CFO of a growing company. It has three investment proposals on the table, each...
Automate your business processes by department with HubSpot
As commercial strategy and customer experience consultants, ICX Consulting treats automating business processes by department with HubSpot as an...
Introduction to business process automation
ICX Consulting, a commercial strategy and customer experience consulting firm, defines business process automation as using technology to run...
What is Business Process Model and Notation - BPMN?
Business Process Model and Notation (BPMN) is an international standard for drawing business processes with a common set of symbols for activities,...
Why SARA Methodology must precede software to avoid failures
The SARA methodology must precede software because technology amplifies whatever process it is given. If a process is slow, duplicated or poorly...
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