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What We Offer

ICX helps companies grow revenue and profitability by connecting customer experience, sales, pricing, CRM and automation into one commercial system.

Customer Experience

We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.

Marketing & Sales

We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.

Pricing & Revenue

We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.

Digital Transformation

We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.

 

 

Operational Efficiency  

We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.

Customer Experience

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Marketing & Sales

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Pricing & Revenue

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Digital Transformation

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Operational Efficiency 

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Victor Esquivel

How to optimize the operation of a hotel.

9 min read

How to optimize the operation of a hotel.

To optimize the operation of a hotel, reduce the number of systems your teams must work across and connect the ones that remain around a single view of the guest. Hotels lose productivity and sales not because they lack technology, but because their...

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10 min read

How to carry out the digital transformation in a hotel

Carrying out a digital transformation in a hotel means redesigning how the property takes reservations, serves guests and manages its operation, then...

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9 min read

Improving the buyer experience translates into real business value

ICX Consulting builds the business case for B2B eCommerce with leadership teams, and the evidence is consistent. Improving the buyer experience...

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10 min read

How can digital transformation help me optimize my hotel management?

Digital transformation helps a hotel optimize its management by connecting the systems that guests, sellers and operators already use, so that...

It is time to start the digital transformation of your hotel

9 min read

It is time to start the digital transformation of your hotel

It is time to start the digital transformation of a hotel when the cost of running on disconnected systems is higher than the cost of connecting...

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8 min read

The Value of Migrating to a B2B eCommerce Model

The value of migrating to a B2B ecommerce model lies in changing how a company sells. A digital channel operates around the clock without depending...

Strategic Perspective of the B2B Model

9 min read

Strategic Perspective of the B2B Model: Platforms, Channels and Growth

The strategic perspective of the B2B model treats selling to other companies as a design decision, not just a transaction. It aligns the value...

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10 min read

How and why you should leverage Account-Based Marketing on LinkedIn

Account-based marketing on LinkedIn means using LinkedIn's professional audience and advertising tools to reach a short, deliberately chosen list of...

How to optimize my cost structure from a B2B approach

10 min read

How to Optimize Your Cost Structure from a B2B Approach

To optimize your cost structure from a B2B approach, measure what each customer, order, product and channel actually costs to serve, then redesign...

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