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What We Offer

ICX helps companies grow revenue and profitability by connecting customer experience, sales, pricing, CRM and automation into one commercial system.

Customer Experience

We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.

Marketing & Sales

We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.

Pricing & Revenue

We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.

Digital Transformation

We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.

 

 

Operational Efficiency  

We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.

Customer Experience

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Marketing & Sales

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Pricing & Revenue

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Digital Transformation

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Operational Efficiency 

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Victor Esquivel

5 Essential tips to sell successfully on Amazon

9 min read

5 Essential tips to sell successfully on Amazon

To sell successfully on Amazon, a company must decide five things before it lists a single product: whether and how it qualifies as a seller, which products deserve the channel, what value proposition it offers a US audience, how it will keep...

How to manage business processes in digital age with a B2B approach?

9 min read

How to Manage B2B Business Processes in the Digital Age

Managing business processes in the digital age with a B2B approach means designing the commercial cycle, from planning and sales to marketing,...

Hotel management in the new normal

9 min read

Hotel management in the new normal

Hotel management in the new normal means running a property whose reservations, rates, services and guest data work as one connected operation, so...

The key questions to ask yourself when considering your B2B strategy.

10 min read

The key questions to ask yourself when considering your B2B strategy

ICX Consulting helps B2B leadership teams answer the key questions behind their B2B strategy before they choose technology. Which customers to serve,...

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9 min read

Digital Capabilities Improve Sales Team Productivity

Digital capabilities improve sales team productivity because they let each seller serve more customers, with better information and fewer manual...

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9 min read

How to Manage Customer Contracts in B2B Without Losing Margin

Managing customer contracts in a B2B company means keeping the commercial terms agreed with each client, such as price, dates, delivery, payment...

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9 min read

eCommerce and CRM, ideal pair to increase the sales of your business

eCommerce and CRM form the ideal pair for increasing sales because the first removes the limits of a seller's working day, and the second gives the...

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7 min read

It's not Marketing and Sales; it's Revenue

"It's not marketing and sales, it's revenue" means managing marketing, sales and customer service as one revenue system with shared goals, a common...

What is an e-Commerce B2B and why is it important for your company

9 min read

What Is B2B E-Commerce and Why Is It Important for Your Company?

B2B e-commerce is the online channel through which one company buys goods or services from another without needing a sales representative for every...

The Deadly Sins of Sales Management

9 min read

The Deadly Sins of Sales Management in B2B and How to Fix Them

The deadly sins of sales management are five structural habits that cap B2B revenue, namely outdated catalogs, general promotions, non-personalized...

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