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What We Offer

ICX helps companies grow revenue and profitability by connecting customer experience, sales, pricing, CRM and automation into one commercial system.

Customer Experience

We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.

Marketing & Sales

We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.

Pricing & Revenue

We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.

Digital Transformation

We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.

 

 

Operational Efficiency  

We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.

Customer Experience

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Marketing & Sales

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Pricing & Revenue

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Digital Transformation

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Operational Efficiency 

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Susana Matamoros

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10 min read

Creating effective Inbound Marketing campaigns for B2B companies

An effective inbound marketing campaign for a B2B company attracts qualified buyers with useful content, engages them through the long, committee-driven buying process and supports them after the sale. It replaces interruption with relevance, and it...

Inventory loading challenges in eCommerce

12 min read

Inventory loading challenges in eCommerce

It is the second week of November, and the chief commercial officer of a mid-sized home goods retailer is staring at a dashboard that does not make...

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11 min read

What is SEO and why is it important?

SEO, or Search Engine Optimization, is the discipline of making a website easy for search engines to understand and valuable for the people who...

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7 min read

HubSpot target accounts: What are they and what are they for?

HubSpot target accounts are the companies your marketing and sales teams have flagged as high priority because they closely match your ideal customer...

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13 min read

Hit a home run with HubSpot's Predictive Lead Score

Predictive lead scoring is a machine-learning method that estimates, for every contact in a CRM, the probability that it will become a customer, so...

What is Marketo and what is it for?

9 min read

Accelerating account-based experiences with Adobe and Marketo

Accelerating account-based experiences with Adobe and Marketo means using one platform to identify the accounts worth pursuing, coordinate marketing...

Improve your profile and get better leads on LinkedIn

9 min read

Improve your profile and get better leads on LinkedIn

To improve your LinkedIn profile and get better leads, treat it as a landing page for the accounts you want to win. A profile earns qualified leads...

Customer Journey Map: What it is and how to create one?

10 min read

Customer Journey Map: What it is and how to create one?

ICX Consulting, a customer experience and commercial strategy firm, builds customer journey maps to show leaders where revenue leaks. A customer...

14 marketing tips for Black Friday and Cyber Monday

14 min read

14 marketing tips for Black Friday and Cyber Monday

The 14 marketing tips for Black Friday and Cyber Monday that matter most are the ones that protect margin and customer relationships, not only...

Case study: HubSpot implementation at CASIO UK

10 min read

Case study: HubSpot implementation at CASIO UK

CASIO UK replaced a patchwork of custom-built software and hard-to-use marketing tools with HubSpot, migrated its data in a matter of weeks and built...

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