Skip to the main content.

What We Offer

ICX helps companies grow revenue and profitability by connecting customer experience, sales, pricing, CRM and automation into one commercial system.

Customer Experience

We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.

Marketing & Sales

We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.

Pricing & Revenue

We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.

Digital Transformation

We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.

 

 

Operational Efficiency  

We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.

Customer Experience

chevron-right-1

Marketing & Sales

chevron-right-1

Pricing & Revenue

chevron-right-1

Digital Transformation

chevron-right-1

Operational Efficiency 

chevron-right-1

Susana Matamoros

default alt

9 min read

What SMART Objectives Are and How to Apply Them

SMART objectives are goals written to be specific, measurable, achievable, relevant and time-bound, and they let a marketing and sales team know exactly what it is pursuing, how it will know whether it succeeded and by when. When a company closes...

The perfect recipe for a clean database in your CRM.

12 min read

The perfect recipe for a clean HubSpot Database

A clean HubSpot database is a CRM in which every contact, company and deal record is accurate, unique, current and permitted to be contacted, so that...

default alt

9 min read

What is inbound sales and how is it related to inbound marketing?

Inbound sales is a consultative sales methodology that starts from the buyer's goals, challenges and timing instead of the seller's quota. It relies...

default alt

8 min read

8 Actions to Turn Your Company's Goals into Results

The eight actions that turn a company's yearly resolutions into results are to plan, know the reason behind each goal, delegate, stay realistic,...

default alt

9 min read

The Buyer's Journey in Inbound Marketing Strategies

The buyer's journey in inbound marketing is the research and decision process a potential customer follows, from discovering a problem to choosing a...

default alt

12 min read

Ultimate guide to create a blog that delights in 10 steps

A business blog that delights is built in ten steps. Plan the content, understand your buyer persona, outline, write, review length and spelling,...

Digitalization of Processes: Keys to Optimizing Your Business

9 min read

Digitalization of processes: keys to optimizing your Business

ICX Consulting, a commercial strategy and customer experience firm headquartered in Miami, helps companies digitalize the processes that most affect...

CRM Platforms: How to choose the one that best fits your needs

10 min read

CRM Platforms: How to choose the one that best fits your needs

Choosing among CRM platforms starts with the business, not the software. A company should define the revenue and customer outcomes it expects, map...

Ultimate Guide: HubSpot Ads

10 min read

Ultimate Guide: HubSpot Ads

HubSpot Ads is the advertising tool inside HubSpot that lets a company create, sync and measure Facebook, LinkedIn and Google campaigns against its...

ABM strategy, the gateway to closing B2B Deals

10 min read

ABM Strategy, the Gateway to Closing B2B Deals

At ICX Consulting, where we design account-based and B2B sales strategies, we define an ABM strategy as the coordinated effort of marketing and sales...

Content added to ICX Folder
ICX SUBSCRIPTION
Come and be part of the latest specific insights provided by our experts

What's next?

ARE YOU READY?