8 min read
Fernando Solano | Nov 03, 2026
The six best practices for improving processes are to map the process, analyze it, redesign it, acquire the necessary resources, implement and communicate the change, and evaluate the results once implemented. Applied in that order and aligned with...
Continuous improvement applied to the business model means treating the way a company creates and captures value as something to be measured,...
The Define stage of DMAIC is where an improvement project is won or lost. In it the team turns the voice of the customer into measurable...
The 10 Types of Innovation framework is a model developed by Doblin, now part of Deloitte, that classifies innovation into ten types across three...
ICX Consulting, a commercial strategy and customer experience consulting firm, defines a business process as a set of interrelated activities,...
The signs that it is time to update your business model appear well before revenue collapses: customers who need something different, a team that...
The Value Proposition Canvas is a visual tool, created by Alexander Osterwalder, that describes one customer segment's jobs, pains and gains and...
At ICX Consulting, where we redesign commercial and customer processes for companies in the Americas, a business process is defined as the repeatable...
Smarketing is the alignment of sales and marketing around shared objectives, definitions, data and accountability for revenue. When both teams work...
The Business Model Canvas is a one-page map of how a company creates, delivers and captures value. Its nine blocks, from customer segments and value...
