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What We Offer

ICX helps companies grow revenue and profitability by connecting customer experience, sales, pricing, CRM and automation into one commercial system.

Customer Experience

We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.

Marketing & Sales

We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.

Pricing & Revenue

We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.

Digital Transformation

We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.

 

 

Operational Efficiency  

We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.

Customer Experience

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Marketing & Sales

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Pricing & Revenue

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Digital Transformation

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Operational Efficiency 

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Fernando Solano

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9 min read

14 Patterns of successful business model

The patterns of a successful business model are recurring, proven ways of creating and capturing value, such as freemium, subscription, lock-in, razor and blade, peer to peer or franchise. Leaders rarely need to invent a model from nothing. They can...

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9 min read

Everything you need to know about your company's value chain

Value chain analysis breaks a company into the discrete activities it performs to design, produce, sell, deliver and support its product, and then...

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8 min read

10 Common Problems of Not Applying Smarketing in Your Company

Smarketing is the alignment of sales and marketing around shared revenue goals, common definitions and a service level agreement between the two...

An introduction to Business Model innovation

8 min read

Business Model Innovation: Patterns and Examples

Business model innovation is the redesign of how a company creates, delivers and captures value, not just what it sells. It changes the customer...

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