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What We Offer

ICX helps companies grow revenue and profitability by connecting customer experience, sales, pricing, CRM and automation into one commercial system.

Customer Experience

We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.

Marketing & Sales

We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.

Pricing & Revenue

We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.

Digital Transformation

We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.

 

 

Operational Efficiency  

We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.

Customer Experience

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Marketing & Sales

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Pricing & Revenue

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Digital Transformation

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Operational Efficiency 

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HubSpot Partner in Mexico for Mid-Market and Enterprise Companies

ICX Consulting works from Mexico to design your commercial process, implement HubSpot and integrate it with your ERP, with a team that works in Spanish and in your business hours.

HubSpot Partner in Mexico for Mid-Market and Enterprise Companies

ICX Consulting works from Mexico to design your commercial process, implement HubSpot and integrate it with your ERP, with a team that works in Spanish and in your business hours.

ICX Consulting is a HubSpot partner in Mexico for mid-market and enterprise companies looking for CRM software their people will actually use. We run our regional operation from Mexico, and from here we design the commercial process with your executives, implement HubSpot, integrate it with your ERP and invoicing, and support each team until the platform is part of their daily work.

Imagine the sales director of a company with offices in Mexico City, Monterrey and Guadalajara preparing the month-end close. Quotes come out of a different spreadsheet in each city, discounts are approved over WhatsApp and the status of every order has to be requested from the back office, because only the ERP knows what was invoiced. When a salesperson leaves, the customer relationships leave too, and nobody knows where each negotiation stood.

To solve it we start with the process and not with the tool. With Revenue Architecture and Sales Architecture we define how your company should sell, and with the ICX Transformation Framework, our methodology for adopting software into a sales or service process, we bring that design into HubSpot. Our methodology defines the business processes, control points, business rules, KPIs and OKRs for every implementation, so each project reaches the scope the client expects. HubSpot is our main platform, and as a systems integrator we also implement Salesforce and Creatio when your operation requires it.

Request your free executive diagnostic

Why Companies in Mexico Choose ICX as Their HubSpot Partner

ICX Consulting is a Customer Experience and Commercial Strategy firm headquartered in Miami, which runs its regional operation from Mexico. We are a HubSpot Solutions Partner at Platinum tier, with more than ten years working with HubSpot and five HubSpot accreditations, the CRM Implementation Accreditation, Onboarding Accreditation, Custom Integration Accreditation, Data Migration Accreditation and Solutions Architecture Design Accreditation. Companies such as AT&T, Banorte and OLAB (Omicron Lab), a pharmaceutical company based in Monterrey, have trusted ICX Consulting.

HubSpot CRM Implementation Accreditation earned by ICX Consulting   HubSpot Onboarding Accreditation earned by ICX Consulting   HubSpot Custom Integration Accreditation earned by ICX Consulting   HubSpot Data Migration Accreditation earned by ICX Consulting   HubSpot Solutions Architecture Design Accreditation earned by ICX Consulting

HubSpot partner in Mexico for mid-market and enterprise companies

What ICX Does as a HubSpot Partner in Mexico

We cover the full cycle, from choosing the right Hubs and editions to measuring adoption after go-live.

Diagnostic and Commercial Maturity Model

We analyze your sales, marketing and service process, how quotes are built and approved, and the quality of your data. With that we define priorities and a value proposition tailored to your company.

HubSpot Implementation as Your Company CRM

We configure HubSpot around the agreed process, with pipelines by business line, quotes, role-based permissions, automation and leadership dashboards. Learn about our HubSpot implementation services.

HubSpot Onboarding

If you just bought HubSpot and the scope is focused, our HubSpot onboarding gets your teams working within weeks, on a foundation that can grow.

Migration and ERP Integration

With our HubSpot migration services we bring customers, deals and history from spreadsheets, Salesforce or another CRM, and connect HubSpot with your ERP, electronic invoicing and ecommerce platforms.

Automation and Artificial Intelligence

We automate lead assignment, follow-ups and approvals, and introduce AI agents where they speed up the work without taking control away from your team.

Role-Based Training and Adoption

We train salespeople, managers, marketing and service according to what each of them does in HubSpot, and measure usage and data quality by city and by team.

The best CRM software is the one your team uses every day. We take responsibility for that.

Guides to Prepare Your CRM Project

Practical tools our consultants use in real projects, free to download.

Cover of the GPCT sales qualification guide

GPCT Guide

Cover of the guide to evaluating your CRM

Evaluating My CRM Guide


How We Work With Companies in Mexico

As an average reference, a HubSpot implementation in a mid-market company takes about 90 days in three phases, and an onboarding between four and eight weeks. Several business units, large migrations or complex integrations extend the timeline, which we confirm after the diagnostic.

Step 1. Executive Diagnostic

We meet with general and commercial leadership, review reports, quotes and data, and place your company in our maturity model to agree on the scope.

Step 2. Commercial Process Design

Revenue Architecture and Sales Architecture define segments, territories, sales stages, roles, discount policies and qualification rules. Our methodology sets the business processes, control points, business rules, KPIs and OKRs HubSpot must support.

Step 3. Implementation and Integrations

We configure HubSpot in phases, migrate and clean the information and connect the ERP and other priority systems. Every milestone is reviewed with your team before moving on.

Step 4. Adoption and Follow-Up

We train by role, measure usage by city and by team, and review the indicators with your leaders to adjust the configuration after go-live.

Schedule an executive diagnostic and learn what your company needs for HubSpot to work.

Request your free executive diagnostic

Commercial Challenges of Mid-Market and Enterprise Companies in Mexico

These are the challenges general managers and sales directors in Mexico raise most often, and how we address them with HubSpot.

Operating Across Several Cities

When each city sells and reports its own way, leadership cannot compare results. We design a common process with rules by territory and dashboards that consolidate the national pipeline.

Quotes and Approvals Outside the CRM

Quotes in spreadsheets and approvals over messaging apps leave margins unchecked. We configure quotes, price lists and discount approval workflows inside HubSpot.

ERP and Electronic Invoicing Integration

The CRM does not replace the ERP or the issuing of CFDI invoices, but the sales team needs to see orders, invoices and balances. We design the integration so that information reaches HubSpot.

Sales Turnover and Lost Accounts

If the customer relationship lives on each salesperson's phone, it leaves with them. HubSpot keeps the history of every account so the next account executive can continue without starting over.

If you are evaluating licenses, see our guide to HubSpot pricing and editions. If you are still comparing HubSpot with other CRM software, start with our CRM implementation services, and if the underlying challenge is how your team sells, explore our sales consulting practice. If your company also operates in Colombia, see our HubSpot partner in Colombia page.

Do you recognize any of these challenges in your company? Let's talk.

Request your free executive diagnostic

Industries ICX Knows in Mexico

We work with companies whose growth depends on large commercial teams, demanding approval processes and long-term customer relationships.

Telecommunications

Carriers and providers with large portfolios of business customers, contract renewals and cross-selling, which need to see the full customer cycle and coordinate sales with service.

Banking and Financial Services

Institutions that manage prospects for several products, processes with compliance requirements and large commercial teams, where permissions and traceability matter.

Manufacturing and Distribution

Companies that sell through quotes, with price lists, discounts that require approval and orders that depend on the ERP, and that need a reliable pipeline by territory.

Service Companies

Professional services, healthcare or education companies that need to organize lead capture, commercial follow-up and customer service on a single platform.

Pharmaceutical

Pharmaceutical companies with specialized commercial teams that need orderly follow-up of their customers and distribution channels, with traceability and compliance.

Tell us how your company sells and we will show you how it would look in HubSpot.

Request your free executive diagnostic

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ICX PLATFORMS

Extend HubSpot with the integrations and capabilities your company needs to connect your ERP, automate processes and keep improving your CRM.

Talk to our team

ICX PLATFORMS

Extend HubSpot with the integrations and capabilities your company needs to connect your ERP, automate processes and keep improving your CRM.

Talk to our team

Platforms that extend a HubSpot implementation to connect data and automate

HubSpot Implementation

Our full HubSpot deployment, from process design and migration to integrations, automation and AI.

Learn more

HubSpot Migration

Data and history moved from Salesforce, other CRMs and spreadsheets, with clean records.

Learn more

HubSpot Pricing and Editions

Understand Hubs, editions, seats and required onboarding before you approve the investment.

Learn more

ICX insights articles on CRM, data analytics and HubSpot
HubSpot, Salesforce and Oracle Compared for Executives


How the leading CRM platforms compare for executives evaluating CRM software.

Read

Why your CRM is failing adoption and how to make it work better


The most common reasons teams stop using a CRM, and how to fix them.

Read


HubSpot in Mexico Frequently Asked Questions

Talk to a HubSpot Partner in Mexico

Start with a free executive diagnostic of your commercial process, your data and the integration HubSpot needs in your company.