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What We Offer

We drive business growth by improving operational efficiency through process optimization, smart automation, and cost control. Our approach boosts productivity, reduces expenses, and increases profitability with scalable, sustainable solutions

Customer Experience

We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.

Marketing & Sales

We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.

Pricing & Revenue

We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.

Digital Transformation

We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.

 

 

Operational Efficiency  

We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.

Customer Experience

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Marketing & Sales

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Pricing & Revenue

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Digital Transformation

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Operational Efficiency 

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  WHO WE ARE

ICX Consulting is a Growth-focused Management Consulting Firm dedicated to driving sustainable business growth through innovative, customer-centric strategies across five growth paths: Customer Experience, Marketing & Sales, Pricing & Revenue Management, Digital Transformation, and Operational Efficiency. We empower organizations with a holistic, customer-centric lens that transforms interactions into lasting value.

Guided by five Growth Rivers—Strategy, Efficiency, Technology, Go to Market, Analytics—we achieve five Growth Outcomes: Revenue Growth, Customer Retention, Loyalty, Profitability, and Service & Operational Excellence.

Leveraging world-class technology partnerships for automation and proprietary methodologies like CX Maturity Model, CX Transformation Framework, and PROACTIVE Sales Methodology, we stand as the world's best Growth and Customer Experience Consulting Firm.

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CUSTOMER-CENTRIC
CONSULTING SERVICES

 

At ICX Consulting, we deliver transformative growth through a customer-centric lens, prioritizing exceptional experiences for both external customers and internal stakeholders. 

This holistic focus drives successful outcomes, cultivates a culture of innovation and excellence, and ensures services that surpass expectations while empowering engaged teams.

Our comprehensive strategies across five growth paths—Customer Experience, Marketing & Sales, Pricing & Revenue Management, Digital Transformation, and Operational Efficiency—unlock sustainable competitive advantage, fostering revenue growth, loyalty, and operational brilliance.

 


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YOUR BUSINESS, YOUR NEEDS: EXPLORE PERSONALIZED INSIGHTS

Answer two questions to find customized CX insight, select your industry and your department.

1. What is your Industry? Question 1 of 2
  • WHAT WE DO

    Customer
    Retention

    We provide solutions that foster long-term relationships, ensuring that your customers stay with you.

    Our focus is on enhancing businesses through transformative customer experience processes. We specialize in refining seven critical dimensions crucial to organizational success.

  • WHAT WE DO

    Customer
    Loyalty

    Beyond retention, we strive to build unwavering loyalty among your customers. We turn satisfied customers into brand ambassadors, advocating for your business.

    Our focus is on enhancing businesses through transformative customer experience processes. We specialize in refining seven critical dimensions crucial to organizational success.

  • WHAT WE DO

    Customer
    Service

    We help you to deliver oustanding service that exceeds customer expectations, enhancing satisfaction and building trust.

    Our focus is on enhancing businesses through transformative customer experience processes. We specialize in refining seven critical dimensions crucial to organizational success.

  • WHAT WE DO

    Customer
    Referencing

    We harness the power of positive customer experiences to generate referrals, turning your customer base into a growth engine for your business.

    Our focus is on enhancing businesses through transformative customer experience processes. We specialize in refining seven critical dimensions crucial to organizational success.

  • WHAT WE DO

    Customer
    Optimizations and Efficiency

    Our expertise extends to streamlining your processes fr maximun efficiency and effectiveness, ensuring your bussiness operates at its peak.

    Our focus is on enhancing businesses through transformative customer experience processes. We specialize in refining seven critical dimensions crucial to organizational success.

  • WHAT WE DO

    Customer
    Attraction

    Our personalized strategies attract and captivate potential customers with a compelling value proposition, fostering lasting relationships.

    Our focus is on enhancing businesses through transformative customer experience processes. We specialize in refining seven critical dimensions crucial to organizational success.

  • WHAT WE DO

    Customer
    Conversion

    Our emphasis is on turning interest into action. Engagements with potential customers result in meaningful conversions, propelling your business forward.

    Our focus is on enhancing businesses through transformative customer experience processes. We specialize in refining seven critical dimensions crucial to organizational success.

HOW WE DO IT
We specialize in unique methodologies that streamline the diagnosis, design, implementation, and measurement of Customer Experience Transformation. Our goal is to aid organizations in pinpointing weaknesses in the customer journey, introducing innovative solutions, and crafting measurable strategies.
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Customer challenge

The customer's challenge can be silent or expressed, it could be due to an impact on sales, an increase in service complaints.

Diagnosis of Experience

• CX Maturity Model®
• CX Matrix®
• Process Maturity Model®
• Pricing and Cost Maturity Model ®
• Process Transformation Framework PTF®
• Benchmarking & Mistery Shopper

Customer Experience Design

Strategy
• Digital Transformation
• Operating Model & Value Proposition
• Business Process
• Customer Process
• Process Mining
• Customer Journey
• Customer Segmentation, Personas & Empathy
• Revenue & Cost Management
• Change Management

Experience Automation

• Omnichannel Experience
• Customer Relation & Loyalty
• Process Automation (Low-Code, RPA, Process Analytics)
• Process & Systems Integration
• Marketing, Sales, Service, Commerce Automation
• Analytics

Execution of the Experience

• Methodologies
• Best Practices
• Industry Frameworks
• Change Management

Listening and Improving the Experience.

• CX Recovery (service, cybersecurity)
• UX Maintenance 
• SEO – Content and Technical  
• Experience Process Maps (CJM)
• CX Analytics and Intelligence
• Voice of Customer VoC

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Thanks to be on this section, we already give you a personalized success experience

We are ready to guide and accompany you to reach your company success