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What We Offer

ICX helps companies grow revenue and profitability by connecting customer experience, sales, pricing, CRM and automation into one commercial system.

Customer Experience

We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.

Marketing & Sales

We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.

Pricing & Revenue

We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.

Digital Transformation

We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.

 

 

Operational Efficiency  

We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.

Customer Experience

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Marketing & Sales

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Pricing & Revenue

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Digital Transformation

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Operational Efficiency 

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GROWTH INSIGHTS

A blog where we share ideas, experiences, and our vision on how to build better Customer Experiences in your organization. 

Pricing (2)

Stop chasing costs—Your biggest profit lever is pricing

7 min read

Stop chasing costs—Your biggest profit lever is pricing

There is an idea that is repeated in many budget meetings: "First let's fix the costs; then we see the price." I myself was a staunch defender of...

PCR Methodology

8 min read

PCR Methodology

In many meetings with CEOs, CFOs and commercial managers we hear the same phrase, almost copied, even if the country or industry changes:

Black Friday and Cyber Monday: the pricing plan to grow sales

8 min read

Black Friday and Cyber Monday: the pricing plan to grow sales

Black Friday and Cyber Monday are two peak sales days for many companies. When I sit down to design prices for these dates I don't think of something...

What is Revenue Management?

5 min read

What is Revenue Management?

You're just a couple of weeks away from enjoying your long-awaited and well-deserved vacation when you realize that the hotel reservation hasn't been...

What is Pricing and How Does It Differ from Revenue Management?

10 min read

What is pricing and how does it differ from Revenue Management?

Pricing is the discipline of setting the right price for a product or service based on its costs, its competition and the value customers perceive....

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9 min read

How to set up pricing rules in 4 simple steps

ICX Consulting, a commercial strategy and pricing consulting firm, helps companies turn pricing policy into rules their online store applies...

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