HubSpot data model: your CRM in perfect order
Imagine opening your CRM and finding everything in perfect order: contacts are up to date, properties are clearly organized and data accurately...
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What We Offer
ICX helps companies grow revenue and profitability by connecting customer experience, sales, pricing, CRM and automation into one commercial system.
Customer Experience
We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.
Marketing & Sales
We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.
Pricing & Revenue
We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.
Digital Transformation
We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.
Operational Efficiency
We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.
Customer Experience
Marketing & Sales
Pricing & Revenue
Digital Transformation
Operational Efficiency
A blog where we share ideas, experiences, and our vision on how to build better Customer Experiences in your organization.
8 min read
Imagine opening your CRM and finding everything in perfect order: contacts are up to date, properties are clearly organized and data accurately...
9 min read
Oracle Customer 360 is the capability, within the Oracle Cloud ecosystem, of consolidating customer data from CRM, ERP and other sources into one...
8 min read
In an increasingly competitive marketplace, understanding your customers is not just an advantage—it’s a necessity.
6 min read
In today’s business environment, where the customer is central to every decision, effectively managing relationships has become a critical factor for...
8 min read
Sales success no longer relies solely on intuition or accumulated experience.
6 min read
How can your company transform the Customer Experience and ensure long-term success?
8 min read
Identifying the right contacts at the right time is one of the most critical challenges faced by marketing and sales teams.
9 min read
A buyer persona is a semi-fictional character built from research to represent a company's ideal buyers, and a CRM is the system where the company...
15 min read
Salesforce leads the CRM world for five reasons. It offers a 360-degree customer view, deep customization, an open ecosystem of apps and...
6 min read
A CRM is not just a tool for logging contacts or tracking opportunities. It’s a critical component of any modern company’s technological ecosystem....