5 min read
Yashin Fonseca | Nov 03, 2026
Have you been experiencing a drop in your ecommerce sales in recent months? We invite you to learn the reasons and, even better, to put into practice certain actions and tools to reverse the situation and steadily increase sales on your website....
Some customers never complain. They give good scores on the satisfaction survey, they do not post on social media and they never ask to speak with a...
Most companies that invest in CRM do not have a shortage of data. They have transactions, surveys, tickets, purchase histories and browsing records...
On an ordinary Monday morning, the head of sales at an e-commerce company reviews the weekly dashboard. Traffic is up, cost per click held steady and...
Right Person, Right Time, Right Product, Right Price.
What happens when a company thinks it knows its customers, but in reality only knows an outdated version of them?
Your customers have changed. Has your experience changed with them?
There is one metric that almost no executive committee examines as seriously as it should: the response rate to its own customer satisfaction surveys.
How many sales opportunities is your company losing without even realizing it?
