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What We Offer

ICX helps companies grow revenue and profitability by connecting customer experience, sales, pricing, CRM and automation into one commercial system.

Customer Experience

We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.

Marketing & Sales

We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.

Pricing & Revenue

We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.

Digital Transformation

We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.

 

 

Operational Efficiency  

We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.

Customer Experience

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Marketing & Sales

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Pricing & Revenue

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Digital Transformation

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Operational Efficiency 

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Josué Granados

Uso de la administración de usuarios en magento Commerce

9 min read

Using User Management in Adobe Commerce (Magento)

Customer management in Adobe Commerce, the platform formerly known as Magento, turns the store's user list into a commercial management tool. It lets you filter the base by country, group, company or sign-up date, save views for each area, apply...

What are the main functions of an ecommerce?

9 min read

What are the main functions of an ecommerce?

A founder who started by selling handmade leather goods through social media is now on her third spreadsheet of the month. Orders arrive by direct...

Essential cybersecurity for your store in Adobe Commerce

9 min read

Essential cybersecurity for your store in Adobe Commerce

It is a Sunday night when the operations manager of a mid-sized online retailer receives a message from the payment provider. Unusual card testing...

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10 min read

User Management in Magento

User management in Magento, today part of Adobe Commerce, covers two things that every online business must govern at once: the accounts of its...

When to update the software to the latest available version.

9 min read

When to update the software to the latest available version

You should update your software as soon as your provider releases a version that fixes security vulnerabilities, and on a regular schedule for...

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10 min read

Adobe Commerce Price Rules and Your Inventory System

A discount looks like the simplest lever in retail. A percentage comes off a price, a banner goes up, and sales rise. Anyone who has run a promotion...

Apply Magento cart rules for free customer shipping

9 min read

Apply Magento cart rules for free customer shipping

On the Tuesday after a long weekend, the commercial director of a home furnishings retailer opens the monthly report and finds two numbers that...

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10 min read

Why Is CRM an Essential Tool for the Future?

CRM is an essential tool for the future because it builds the asset every future commercial capability depends on, which is reliable, connected...

Create Products in Magento 2

9 min read

Create Products in Magento 2 - Adobe Commerce

Creating a product in Magento 2, now part of Adobe Commerce, takes a few minutes through a guided form, but the quality of that record decides...

SaaS: A comprehensive guide to software as a service.

8 min read

SaaS: A comprehensive guide to software as a service.

Software as a Service, or SaaS, is a model in which a provider hosts an application and delivers it to customers over the internet by subscription....

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