10 min read
José De León | Oct 29, 2026
Twelve months after approving a new operating model, the board of a regional bank asks for one thing. It wants to know whether it worked. The transformation team presents a schedule that was met, documented processes and a new platform in...
Hyperautomation is the orchestrated combination of robotic process automation (RPA), process mining, artificial intelligence and other tools to...
Process mining is an analytical discipline that rebuilds the real flow of work from the event logs your ERP, CRM and other systems already generate....
The budget committee of a life and health insurer is reviewing next year's investments when the chief financial officer turns to the head of customer...
It is a Monday in late September at a regional auto and home insurer, and the storm season has left the claims floor with three times its usual open...
"Digital transformation is not about technology—it is about people, processes, and the relentless pursuit of value." — Satya Nadella, CEO of Microsoft
"AI is not a technology. It is a new way of running the company." — Marco Iansiti and Karim R. Lakhani, Harvard Business Review.
"The real problem is not whether machines think but whether men do." — B.F. Skinner
Digital Customer Experience as revenue lever stands as one of the most powerful yet underleveraged tools available to forward-thinking executives...
"Digital transformation is not about technology—it's about change." — Jeanne W. Ross, MIT Center for Information Systems Research
