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What We Offer

We drive business growth by improving operational efficiency through process optimization, smart automation, and cost control. Our approach boosts productivity, reduces expenses, and increases profitability with scalable, sustainable solutions

Customer Experience

We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.

Marketing & Sales

We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.

Pricing & Revenue

We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.

Digital Transformation

We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.

 

 

Operational Efficiency  

We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.

Customer Experience

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Marketing & Sales

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Pricing & Revenue

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Digital Transformation

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Operational Efficiency 

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Information Architecture

By ICX Consulting, 2024

$50.00 $10.00  80% OFF

The Magic Module

Congrats! You've just become a magician. This is the do-it-all module where you can let your creativity run wild. The best part is that it's just going to keep getting more and more awesome over time.
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Related Toolkits
 
 
 

The Information Architecture tool is essential for creating a robust structure to manage, organize, and present key information within your company. Designed to align strategic objectives with customer expectations, this tool simplifies processes, enhances user experiences, and maximizes operational efficiency. A well-designed architecture ensures informed decision-making, drives digital transformation, and guarantees that every customer interaction is supported by organized and accessible data. It lays the foundation for building effective and sustainable business solutions.

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Goal

Connect business objectives with customer needs to enhance experience and enable strategic decision-making.

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Participants

Executive teams (CMO, CXO, CIO), digital project leaders, and customer experience managers.

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Time Needed

2–4 weeks for initial implementation.

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Phase

Strategic planning and design in business transformation projects.

Before you start

Key elements to start with heuristic tests:

  • Clearly define your strategic objectives and how information supports them.
  • Identify existing systems and data sources in your organization.
  • Ensure the availability of necessary resources (both human and technological).
  • Involve key decision-makers early in the process.
  • Assess your organization’s digital maturity to anticipate challenges.

Resources you will need and get here

Information Architecture Design Guide

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A comprehensive document covering key principles, practical examples, and steps to develop a robust information structure. Perfect for aligning business processes with customer needs.

Information Schema Template

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An editable template to map and prioritize key information. It simplifies designing clear and effective data management flows.

 

Architecture Evaluation Checklist

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A checklist to ensure your architecture meets quality, accessibility, and strategic alignment standards.

 

Buy Now

Benefits of downloading and using the Toolkit

  • Enhances operational efficiency by organizing data and information clearly.

  • Facilitates strategic decision-making through structured and accessible information.

  • Optimizes customer experience by presenting relevant and timely information.

  • Strengthens team collaboration by offering a shared informational framework.

Steps

 

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01 | Assess Your Current State

Conduct a diagnosis of your information systems and organization. Identify gaps and areas for improvement.

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02 | Define Goals and Requirements

Gather participants and ensure they have access to the toolkit resources, including the assessment guide and template.

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03 | Design the Architecture

Use the included template to structure and prioritize information, ensuring it is clear, accessible, and aligned with your objectives.

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04 | Test and Refine

Evaluate the effectiveness of the designed architecture through testing with key teams, making adjustments as needed.

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05 | Download and Implement

Start optimizing your business information management today. Download the Information Architecture Toolkit now and access a comprehensive tool to organize data, align strategies, and achieve your goals more efficiently. Don’t wait—turn your business vision into action!
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