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What We Offer

ICX helps companies grow revenue and profitability by connecting customer experience, sales, pricing, CRM and automation into one commercial system.

Customer Experience

We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.

Marketing & Sales

We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.

Pricing & Revenue

We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.

Digital Transformation

We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.

 

 

Operational Efficiency  

We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.

Customer Experience

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Marketing & Sales

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Pricing & Revenue

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Digital Transformation

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Operational Efficiency 

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Profitability Modeling

Simulate how your decisions will affect profit before you commit time and capital

Profitability modeling builds a financial model of your business to show which products, customers and channels earn money and how profit would change under different decisions. ICX Consulting designs the cost allocation, the revenue and margin structure and the scenarios that executives need to compare options with evidence instead of intuition.

Financial reports describe what has already happened. A profitability model lets leaders ask what would happen if prices change, a market opens or a process is automated. Our work starts with the decisions on your agenda and builds the model that answers them.

Consultants working with a client team on profitability modeling

What Profitability Modeling Includes

A profitability model combines revenue analysis, cost allocation and forecasting. Revenue is organized by product line, market, channel and customer segment. Costs are assigned fairly, separating direct costs from shared ones. On top of that base sit scenario analysis, which projects the effect of decisions, and sensitivity analysis, which shows how results change when conditions move.

The pieces only work together. Scenarios built on poorly allocated costs give confident but wrong answers, and an accurate cost base that nobody can use for what if questions stays a report. A good model is also simple enough for executives to read and update, otherwise it is abandoned after the first project.

The work follows four steps. We collect and segment data by product, customer and business unit, define the revenues and costs to include and how to allocate them, build the model and the scenarios, and interpret the results with leaders to set priorities, targets and investment decisions.

A model lets leaders test a decision on paper before it costs anything in the real world.

RESOURCES

Cover of the ebook Transforming Data into Decisions

Ebook transforming data into decisions

Cover of the KPI guide for commercial teams

KPI´s Guide


Benefits of Profitability Modeling

A profitability model gives executives a shared, tested view of what drives profit. These are the benefits our clients look for.

A clear map of where profit comes from. Seeing margin by product, customer, channel and unit reveals the best and weakest parts of the business and uncovers hidden cost drivers.

Decisions tested before they are made. Scenarios for pricing, launches, expansion or automation show likely results and risks before capital is committed.

Better investment priorities. Comparing options on their effect on profit directs budget and talent toward the initiatives with the strongest return.

Stronger customer and portfolio decisions. Leaders can see which offers to grow, reprice or discontinue and which customers deserve additional investment.

A common language for finance and the business. A shared model replaces competing spreadsheets and lets finance, sales, marketing and operations discuss the same figures.

See which of your next decisions a profitability model could clarify.

Our Profitability Modeling Approach

ICX starts with the decisions leaders face over the next year, such as pricing changes, investments, a new market or a portfolio review, and builds the model with the detail that those decisions require and no more.

PCR, our Pricing, Costing and Revenue Management diagnostic, reviews how pricing, costs and revenue are managed today. Costing IQ provides the method and the cost allocation that make margins trustworthy, and Pricing IQ adds the price and customer dimension to the scenarios. The ICX Executive Blueprint connects processes, technology, business rules and KPIs so that the model is fed by reliable data and used in regular management reviews.

We build the model with the tools that fit your company, including MyABCM when activity based costing is needed, Power BI for dashboards, and HubSpot or Salesforce for the commercial data. We can also operate the analytics for you through CX Intelligence, our managed analytics service.

Tell us which decision you would like to test with a model.

Profitability Modeling Use Cases

 

When a Company Needs Profitability Modeling

A large investment or transformation is being evaluated. The model estimates the effect on margins, cost to serve and return, so the business case rests on financial logic.

The company does not know which customers are profitable. Customer level profitability separates the accounts that create value from those that absorb it.

The portfolio has grown complex. Breaking down revenue and cost by offer reveals which combinations are most profitable and which should be simplified or discontinued.

A new market or digital product is planned. Scenarios compare expansion paths and launch options by projected returns, cost structure and risk.

Pricing or promotion changes are being considered. The model shows how changes influence conversion and margin together, so the company can prioritize the ones that improve both.

Budgets are built on last year plus a percentage. A driver based model links targets to the levers that really move profit and makes plans easier to defend.

 

What Profitability Modeling Gives Each Leader

CEO. A way to compare strategic options on profit and risk, and to keep growth plans anchored in financial reality.

CFO. A governed model with agreed cost allocation that supports budgets, forecasts and investment cases.

CMO. Evidence of which customer acquisition and retention strategies produce the best returns, so spend follows profit.

COO. Visibility of the real cost and return of operations, which highlights where process improvements pay off the most.

CSO and sales leadership. Margin by product, account and channel to focus selling effort and to design incentives that reward profitable growth.

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ICX PLATFORMS

Profitability models run on the costing, reporting and CRM tools your team already uses

ICX PLATFORMS

We offer all you need for your company success

 

Technology platforms ICX implements for profitability modeling

Logo Hotjar


ICX utilizes Hotjar to gain in-depth insights into user navigation patterns, interaction hotspots, and drop-off points within digital platforms. By analyzing heatmaps, session recordings, and user feedback.

Figma logo

Using Figma, ICX streamlines the collaborative design process for digital products and interfaces, fostering real-time communication between design, development, and business teams.

Google Analytics logo


With Google Analytics, ICX performs advanced analysis on website traffic, user segments, and conversion paths. This tool enables the identification of the most profitable customer segments, high-value acquisition channels, and underperforming pages or campaigns.

Logo HubSpot


ICX leverages HubSpot to integrate and centralize data from marketing, sales, and customer service activities. This comprehensive view of the customer lifecycle allows for precise profitability modeling at every stage—from lead generation to retention and upselling.

ICX insights and articles related to profitability modeling
Why a CRM is essential for the commercial development of your company


In the fast-paced world of data analytics, having tools that simplify the understanding and presentation of information is essential.

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Discovering Tableau: a step-by-step implementation guide


You have surely heard the term CRM at some point. Today this tool is used by many companies.

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