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WHO WE SERVE

 

WHO WE SERVE

 

WHO WE SERVE

 

WHO WE SERVE

 

By Role

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By Industry

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By Target Customer

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What We Offer

ICX helps companies grow revenue and profitability by connecting customer experience, sales, pricing, CRM and automation into one commercial system.

Customer Experience

We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.

Marketing & Sales

We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.

Pricing & Revenue

We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.

Digital Transformation

We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.

 

 

Operational Efficiency  

We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.

Customer Experience

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Marketing & Sales

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Pricing & Revenue

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Digital Transformation

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Operational Efficiency 

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Grocery Retail Consulting for Customer Experience and Pricing

Bigger baskets, smarter promotions and loyal shoppers across stores and online

 

 

ICX Consulting, a customer experience and commercial strategy consulting firm, helps supermarkets and grocery chains compete on experience and margin, not only on price. We analyze pricing and promotions with Pricing IQ, design loyalty and omnichannel journeys, and run eCommerce and CRM programs that connect stores and online sales.

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Grocery retail consulting on pricing, promotions and shopper experience

How ICX helps grocery retailers grow margin

We analyze price, promotion and assortment performance and redesign the shopper journey across stores and eCommerce.

Our own methodologies, such as the ICX Maturity Model, ICX Process Transformation Framework and ICX Executive Blueprint, provide a robust foundation for our consulting services. The ICX Maturity Model allows us to assess and understand business maturity, ensuring that our strategies align with your company's capabilities and aspirations. The ICX Process Transformation Framework helps us dissect and optimize Target Operating Models (TOM) and business processes, ensuring efficiency and effectiveness at every stage. The ICX Executive Blueprint enables us to create detailed maps of processes, technology, business rules, and KPIs, providing a comprehensive diagnosis and understanding of the business landscape.

By leveraging these methodologies, we deliver tailored solutions that address the specific needs of grocery retailers. Our approach focuses on process automation, strategic business planning, and implementing cutting-edge technologies to enhance operational efficiency and customer engagement. With a client-centric approach, ICX is committed to helping leaders in the grocery retail industry achieve their strategic objectives and drive long-term success.

Comprehensive Business Analysis: Deep Dive Assessments: Our ICX Maturity Model evaluates the current state of your business, identifying strengths and areas for improvement to ensure strategies are aligned with your growth objectives.
Tailored Process Optimization: Custom Solutions: Utilizing our ICX Process Transformation Framework, we analyze and redesign your business processes to enhance efficiency, reduce costs, and improve overall performance.
Advanced Technology Integration: Innovative Implementations: With the ICX Executive Blueprint, we map out your processes, technology, and KPIs, enabling us to implement advanced technological solutions that drive innovation and improve customer engagement.
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Maximizing Profitability and Customer Engagement in the Grocery Retail Industry with Data-Driven Solutions

RESOURCES
Cover of the retail customer journey checklist

Retail Customer Journey Checklist

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Cover of the guide to evaluate and improve ecommerce UX

Guide to evaluate and improve your eCommerce UX



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Consulting services for grocery retailers

Pricing, loyalty, eCommerce, customer experience and process automation.
Business process improvement for grocery operations and inventory

Business Process for Grocery Retail

ICX specializes in refining business processes for the grocery retail sector, ensuring efficient operations, optimized inventory management, and improved customer service. Our tailored strategies enhance workflow efficiency and drive sustainable growth.

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Customer experience strategy to build grocery shopper loyalty

CX for Grocery Retail

ICX enhances Customer Experience (CX) in grocery retail by leveraging advanced analytics and personalized strategies. We focus on improving customer interactions, loyalty, and satisfaction through innovative CX solutions tailored to your business needs.

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Process automation that reduces manual tasks in grocery retail

Process Automation for Grocery Retail

ICX implements cutting-edge process automation solutions for grocery retail, reducing manual tasks, minimizing errors, and increasing operational efficiency. Our automation strategies streamline workflows and boost productivity.

Explore process automation services

Digital transformation technologies for grocery retail and supply chain

Digital Transformation for Grocery Retail

ICX leads digital transformation initiatives in the grocery retail sector, integrating advanced technologies to enhance customer engagement, optimize supply chains, and drive business innovation. Our approach ensures a seamless transition to a digital-first business model.

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ICX Process Transformation Framework applied to grocery retail

ICX Process Transformation Framework for Grocery Retail

Using our ICX Process Transformation Framework, ICX analyzes and optimizes the Target Operating Model (TOM) and business processes for grocery retail. Our framework ensures alignment with business goals and enhances overall operational efficiency.

See the ICX Process Transformation Framework

Business strategy for grocery retail growth and competitive positioning

Business Strategy for Grocery Retail

ICX crafts comprehensive business strategies for grocery retail, focusing on market trends, competitive analysis, and growth opportunities. Our strategic consulting services help businesses achieve their objectives and maintain a competitive edge.

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Grocery formats we serve

Supermarket chains, discount and convenience formats, and online grocery.
Packaged Goods Retail

For the packaged goods sector, ICX offers tailored solutions focusing on inventory management, supply chain efficiency, and customer engagement. Our methodologies help retailers navigate market trends, optimize their operations, and enhance customer experiences, leading to increased sales and loyalty.

 

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Online Grocery and Delivery

ICX offers tailored solutions for online grocery and delivery, focusing on streamlining inventory management, improving customer engagement, and leveraging data-driven strategies. Our methodologies help retailers navigate market trends, optimize their supply chains, and enhance the overall customer experience, leading to increased sales and customer loyalty.

 

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Household Essentials Retail

In the household essentials sector, ICX delivers comprehensive consulting services that address inventory control, supply chain logistics, and customer service complexities. Our approach incorporates advanced analytics and process automation to ensure efficient operations and exceptional customer value.

 

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Frameworks we apply in Grocery Retail

 

Frameworks we apply in Grocery Retail

 

Frameworks and platforms ICX applies in grocery retail projects

ICX Process Transformation Framework


The ICX Process Transformation Framework maps and redesigns grocery retail processes end to end.

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DMAIC


DMAIC reduces variation in critical processes.

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SIPOC


SIPOC aligns suppliers, inputs and outputs before any automation.

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Customer Journey Mapping


This tool complements Grocery Retail industry by illustrating the full path a customer travels with a business, revealing key interactions and pain points that can be optimized to improve overall customer experience.

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ICX insights articles on data, CRM and customer experience in grocery
Why a CRM is essential for the commercial development of your company


You have surely heard the term CRM at some point. Today this tool is used by many companies. 

Read
Discovering Tableau: a step-by-step implementation guide


In the fast-paced world of data analytics, having tools that simplify the understanding and presentation of information is essential.

Read

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Tell us where your grocery retail operation stands and we will recommend the right first step.

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