WHO WE ARE
At ICX, we're revolutionizing the way businesses engage with their clients by specializing in the Transformation of the Customer Experience.
We firmly believe that the essence of business success lies in understanding and enhancing every need and perspective of all clients, whether external or internal.
CUSTOMER-CENTRIC
CONSULTING SERVICES
It is crucial in any improvement project, vital for satisfying both external and internal clients. This dual focus ensures successful outcomes, fostering a culture of excellence and innovation. Customer Experience is essential not only for external customers but also for internal stakeholders, ensuring services that exceed expectations and engaged teams.
This comprehensive approach drives innovation and guarantees success, serving as a pillar for growth and a sustainable competitive advantage.
YOUR BUSINESS, YOUR NEEDS: EXPLORE PERSONALIZED INSIGHTS
Answer two questions to find customized CX insight, select your industry and your department.
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WHAT WE DO
Customer
RetentionWe provide solutions that foster long-term relationships, ensuring that your customers stay with you.
Our focus is on enhancing businesses through transformative customer experience processes. We specialize in refining seven critical dimensions crucial to organizational success.
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WHAT WE DO
Customer
LoyaltyBeyond retention, we strive to build unwavering loyalty among your customers. We turn satisfied customers into brand ambassadors, advocating for your business.
Our focus is on enhancing businesses through transformative customer experience processes. We specialize in refining seven critical dimensions crucial to organizational success.
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WHAT WE DO
Customer
ServiceWe help you to deliver oustanding service that exceeds customer expectations, enhancing satisfaction and building trust.
Our focus is on enhancing businesses through transformative customer experience processes. We specialize in refining seven critical dimensions crucial to organizational success.
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WHAT WE DO
Customer
ReferencingWe harness the power of positive customer experiences to generate referrals, turning your customer base into a growth engine for your business.
Our focus is on enhancing businesses through transformative customer experience processes. We specialize in refining seven critical dimensions crucial to organizational success.
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WHAT WE DO
Customer
Optimizations and EfficiencyOur expertise extends to streamlining your processes fr maximun efficiency and effectiveness, ensuring your bussiness operates at its peak.
Our focus is on enhancing businesses through transformative customer experience processes. We specialize in refining seven critical dimensions crucial to organizational success.
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WHAT WE DO
Customer
AttractionOur personalized strategies attract and captivate potential customers with a compelling value proposition, fostering lasting relationships.
Our focus is on enhancing businesses through transformative customer experience processes. We specialize in refining seven critical dimensions crucial to organizational success.
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WHAT WE DO
Customer
ConversionOur emphasis is on turning interest into action. Engagements with potential customers result in meaningful conversions, propelling your business forward.
Our focus is on enhancing businesses through transformative customer experience processes. We specialize in refining seven critical dimensions crucial to organizational success.
Customer challenge
Diagnosis of Experience
• CX Matrix®
• Process Maturity Model®
• Pricing and Cost Maturity Model ®
• Process Transformation Framework PTF®
• Benchmarking & Mistery Shopper
Customer Experience Design
• Digital Transformation
• Operating Model & Value Proposition
• Business Process
• Customer Process
• Process Mining
• Customer Journey
• Customer Segmentation, Personas & Empathy
• Revenue & Cost Management
• Change Management
Execution of the Experience
• Best Practices
• Industry Frameworks
• Change Management
Listening and Improving the Experience.
• UX Maintenance
• SEO – Content and Technical
• Experience Process Maps (CJM)
• CX Analytics and Intelligence
• Voice of Customer VoC