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Heuristic Tests

By ICX Consulting, 2024

$10.00

The Magic Module

Congrats! You've just become a magician. This is the do-it-all module where you can let your creativity run wild. The best part is that it's just going to keep getting more and more awesome over time.
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Related Toolkits
Customer Experience Evaluation Guide
 
Usability Checklist for Digital Designs
 
CX Process Audit Template
 

Heuristic tests is a key tool for quickly and effectively identifying friction points in the customer experience. By using usability and user-centered design principles, these tests allow to evaluate and optimize critical interactions in business processes. Their application not only improves customer satisfaction, but also drives the achievement of strategic objectives, aligning customer experience with business results. In a competitive environment, heuristic tests gives business leaders an advantage by ensuring a seamless and barrier-free experience for their users.

Goal

Goal

Evaluate the usability of systems, products or services and detect opportunities for improvement in the customer experience.

participants

Participants

CX teams, UX designers, key stakeholders and business process specialists.

time

Time Needed

Between 2 and 4 hours per evaluation, depending on the complexity of the system or product.

phase

Phase

Validation and improvement within the design cycle or iteration.

Before you start

Key elements to start with heuristic tests:

  • Make sure you have access to the flows or interfaces to be evaluated.
  • Define evaluation objectives and success criteria in advance.
  • Identify the most relevant heuristic principles for your industry or business.
  • Assign roles and responsibilities to each participant for a collaborative analysis.

Resources you will need and get here

Heuristic Principles Guide

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A practical document detailing the most effective usability principles and how to apply them in experience evaluation.

 

 

Heuristic Evaluation Template

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An editable tool for recording observations, evaluating each heuristic and prioritizing improvements.

 

Test Readiness Checklist

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A comprehensive checklist to make sure you have everything you need before conducting the evaluation, ensuring efficiency and optimal results.

 

Benefits of downloading and using the Toolkit

  • Detect key customer experience issues before they affect your business metrics.
  • Optimize processes and services with a customer-centric approach.
  • Increase user satisfaction and loyalty through fast and effective solutions.
  • Reduce costs and iteration time by implementing informed improvements.

Steps

 

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01 | Identify the Scope of the Assessment

Determine which products, services or processes will be tested and the specific objectives of the assessment.

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02 | Prepare your Team and Resources

Gather participants and ensure they have access to the toolkit resources, including the assessment guide and template.

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03 | Conduct the Heuristic Evaluation

Analyze each aspect of the product or service according to the defined heuristic principles, recording observations in the template.

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04 | Prioritize and Plan Improvements

Rank the findings according to their impact on the customer experience and develop a clear action plan to implement solutions.

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05 | Download and Implement

Start transforming your customer experience. Download the Heuristic Tests Toolkit now and get the tools you need to assess, prioritize and execute strategic improvements. Don't wait any longer to take your customer experience to the next level!
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