ICX Insights on Customer Experience and Growth

Improve your profile and get better leads on LinkedIn

Written by Susana Matamoros | May 29, 2025

To improve your LinkedIn profile and get better leads, treat it as a landing page for the accounts you want to win. A profile earns qualified leads when it speaks the language of its target decision-makers, shows evidence of expertise, is easy to find through keywords and invites a conversation. The goal is not more views but more of the right ones.

A partner at a mid-sized consulting firm is preparing for a meeting with the chief financial officer of a company the firm has pursued for a year. The night before, she does what every executive does and looks the visitor up. The CFO opens the profile of the partner who will sit across the table and finds a headline made of three acronyms, a summary in the third person and a list of positions without a single result. The firm's website is excellent, the proposal is rigorous, and none of it matters for the first thirty seconds, because the first impression was formed on a platform the firm did not design. This is the quiet cost of an unmanaged LinkedIn presence, and it is why the profile deserves the attention of leaders and not only of the marketing team.

LinkedIn is the professional network where buying committees look for the people behind an offer. According to the company, it has more than 1 billion members in more than 200 countries and territories, a long way from the 400 million often quoted a few years ago. In a network of that size, being present is no longer a differentiator. Being relevant to a defined set of accounts is. This is where Account-Based Marketing becomes useful: it lets a company tailor its presence to the specific interests of the accounts that matter and aligns the profile, the content and the outreach with them.

Why does a LinkedIn profile matter for lead generation?

Account-Based Marketing on LinkedIn involves much more than posting occasional content. It means building a strong professional presence that aligns with the specific interests of target accounts, from optimizing the profile to creating content that speaks directly to the decision-makers in those companies. Our overview of Account-Based Marketing best practices and our guide on how and why to leverage Account-Based Marketing on LinkedIn give the wider frame.

There is a commercial reason for starting with the profile. Buyers increasingly research before they speak to a seller. Gartner's survey of 646 B2B buyers, published in March 2026, found that 67 percent prefer a rep-free experience. If buyers form opinions before they engage, the profile is part of the sales process, whether or not the company has decided it is. A profile that answers the buyer's silent questions, such as who this person is, what problems they solve and whether others vouch for them, shortens the path to a first meeting.

The trade-off is effort and authenticity. A profile written only for search engines or inflated with buzzwords repels the executives it hopes to attract. The standard to aim for is the one a trusted colleague would accept as accurate: specific, restrained and useful.

How do you make your profile available in several languages?

LinkedIn allows a profile to exist in many languages, with roughly twenty available, and each version appears in the language that matches the viewer's settings. This is valuable for companies that sell across borders, such as a Latin American exporter that reaches buyers in the United States, Brazil and Spain. It also avoids a common error, which is mixing languages in a single profile and confusing the reader.

The process is short. From the profile page, select the option to add a profile in another language, choose the language from the list, and update your name if it differs. Translation is not automatic: you must add and translate the content yourself by editing the secondary profile, as LinkedIn's help page explains. Once the sections are complete, the secondary languages appear below the primary language at the top of the profile. Visitors who use LinkedIn in a language you have not created see the primary profile. One detail to remember is that the additional information section is shared among all language versions and cannot differ by language. For the strategic frame, you may want to read our article on Account-Based Marketing on LinkedIn.

What should an up-to-date, credible profile contain?

A current profile is the baseline. Work experience should show the roles that matter to the audience, with years, company and functions, and it should favor outcomes over duties. Education should include university studies, postgraduate programs and the courses worth highlighting. Volunteering shows initiative to make a better world, which matters to many buyers. Skills are the professional qualities to underline, and achievements cover publications, certifications, patents, projects, recognitions, awards and languages. Contact information, website, products or services, a short biography and multimedia content complete the picture.

Recommendations carry unusual weight because they are the only part of the profile that someone else writes. Ask clients and colleagues who have worked with you to leave a recommendation, and specifically clients, since a recommendation from a customer is worth more than one from a peer. A partner at a professional services firm with five specific client recommendations has done more for credibility than any amount of self-description.

Does a custom URL and a strong headline really change results?

Small details signal care. A custom profile URL is easier to share on a business card, an email signature or a proposal. LinkedIn's guide explains how to set one up. Keep it short, avoid accents and use your name, for example a format such as linkedin.com/in/frsmith.

The headline is the most-read line of the profile because it appears in search results, comments and invitations. Treat it as a value proposition, not a job title. Include the keyword by which you want to be found and add a quality that distinguishes you, such as experience in auditing, taxation or consulting for a specific sector. Check spelling, use capital letters where appropriate, since all capitals look like shouting, and avoid unfamiliar acronyms that mean different things to different readers. You do not have to fill all the space, because a few well-chosen words say a lot. It is better to show more than the title, which also fits more keywords. And be careful with the word expert: many studies suggest it says very little about you. It is better to demonstrate expertise than to claim it.

How do you connect with the right people?

LinkedIn does not show all profiles to everyone unless the network is of quality, so the quality of connections matters more than their number. There are straightforward ways to grow it. Ask people you meet at trade shows to connect. Invite contacts whose email addresses you already have. Look for people who can bring value and quality to your network, such as clients, partners, and decision-makers in your target accounts.

The invitation is the first sales conversation, and most people get it wrong. Personalize it, and keep it short: the note allows only a brief paragraph, around 300 characters at most depending on account type, and no links. Never be commercial in the first invitation. Do not ask for anything you would not ask in real life, since the other person is in a mode of greeting and being nice. Whenever possible, mention contacts you have in common, areas of interest or something that caught your attention in their profile, and say why you are writing. Show that you have read their profile and are interested in what that person does or says. Courtesy and friendliness are the right tools. And after connecting, take care of the relationship by interacting.

The same principle applies to the people you choose to approach. Knowing who your ideal buyer is will make the list sharper, and our article on how to build your B2B buyer persona properly is a good starting point. For the content that gives your network a reason to engage, see what content marketing is and how it will evolve.

How should keywords and the About section be used?

Keywords must relate to your professional profile, and they give the network clear information to locate you. Place them naturally in the headline, the summary, the experience entries and the skills. The About section is where the narrative lives. Write it in the first person, state the problems you solve and for whom, and add evidence. Avoid the temptation to list every service.

One of the great advantages of LinkedIn is its ability to target advertising precisely, which is especially useful in Account-Based Marketing. LinkedIn Ads reach the key accounts you want to influence and ensure that your messages arrive at the right decision-makers. To take advantage of it, identify beforehand the companies that are priorities for your strategy, and create campaigns that speak to their needs and challenges. You can segment by company name, job title, industry and even location. Content such as case studies, ebooks or guides that provide value from the first contact works well. Advertising is not limited to promoting products or services: you can also build brand awareness or promote events aimed at key accounts, and a careful configuration helps maximize the return on investment. Our article on how to develop Account-Based Marketing strategies expands on the approach.

Why measure, and what should you publish?

Adding contact information is the final detail of the profile, but implementing a strategy on LinkedIn is only the beginning. The real value lies in monitoring and optimizing continuously. Use the platform's analytics to evaluate the performance of posts, ads and direct messages. Key metrics include the level of interaction, the reach among key accounts and the number of connections generated. Constant monitoring shows which tactics work and which need adjustment. If a type of content receives more engagement, replicate the format. If an ad does not generate the expected interest, review the message or the audience. Remember that Account-Based Marketing rests on personalization and a direct focus on strategic accounts, and adjusting to the data helps keep communication relevant over time.

Finally, publish. Reports and content of your own authorship, or from other recognized firms, improve the quality of your profile, increase traffic to it and raise the interest of others in visiting it. A founder of a manufacturing company who shares one clear insight a week about her industry, with a number and a lesson, will be better known to her target accounts within a quarter than a competitor who posts only product announcements.

Industry context changes the emphasis. A corporate banker approaching treasurers cares about trust and regulatory fluency, so the profile should show experience with the specific sectors served. A software vendor selling to operations directors benefits from short, concrete examples of processes improved. An industrial exporter courting distributors abroad needs the multilingual profile more than anyone. In each case the question is the same: what would the person on the other side need to see in order to agree to a conversation?

What this means for the C-level

For the chief executive, the profile is part of the company's reputation and a leadership responsibility. Executives who show consistent, specific points of view on LinkedIn lend credibility to the sales team that follows them into an account. The chief marketing officer should decide which accounts the company wants to attract and shape the profiles and content of leaders to speak to them, instead of leaving each person to improvise. The chief revenue officer should connect the activity to the pipeline, tracking which target accounts have engaged and which conversations began on the platform.

There is also a risk dimension. Profiles that overclaim create reputational exposure, and inconsistent descriptions of the company across employees dilute the brand. A short set of guidelines, covering how the company is described, which claims are acceptable and how clients may be mentioned, protects the company without silencing its people. The aim is coordinated authenticity: many credible voices that point in the same direction.

How to start on Monday morning

An experienced advisor would begin by choosing twenty accounts that matter. Look up the three or four decision-makers in each, and read what they publish and what they ask for. Then rewrite your own headline and summary for them, in plain language, with one concrete result. Ask three clients for recommendations this week. Reserve twenty minutes a day for the network: comment on the posts of target accounts with something useful, accept and send personalized invitations, and thank those who engage.

After a month, review the numbers that matter: profile views from target accounts, accepted invitations, conversations started and meetings obtained. Keep the habits that produced them. If you lead a team, ask each seller to do the same exercise and share what worked, so that the best practices travel. The profile is never finished. It is a living document of what the company knows and who it wants to serve.

How ICX helps

ICX Consulting, headquartered in Miami, helps B2B companies in the United States and Latin America attract and convert the accounts that matter. Our Account-Based Marketing and Account-Based Sales practices align profiles, content, outreach and sales follow-up around a defined list of accounts, and we measure the effect on pipeline and not only on activity. To sharpen who you are speaking to, the Persona Playbook toolkit gives your team a practical way to describe the decision-makers behind each account.

Frequently asked questions

How often should I update my LinkedIn profile?

Review it every quarter and whenever you complete a significant project, change role or earn a new client recommendation. Treat headline and summary as living text that reflects the accounts you are pursuing now, not the ones you pursued a year ago.

Should company leaders use LinkedIn Ads for Account-Based Marketing?

They can be effective when the target list is defined. LinkedIn allows segmentation by company, job title, industry and location, which makes it possible to reach decision-makers in priority accounts. Start with a small audience and valuable content such as a case study, then measure engagement before scaling.

Is it worth having a profile in more than one language?

Yes, if you sell across language markets. LinkedIn shows each visitor the version that matches their settings, and it avoids mixing languages within one profile. Remember that translation is manual, and some sections are shared among versions.

What is the best way to approach a decision-maker on LinkedIn?

Send a short, personalized invitation that mentions something specific about their profile or a shared connection, and do not sell in the first message. Build the relationship through useful comments and content, and propose a conversation only when there is a reason that benefits them.

A profile is the one sales asset a prospect reads before anyone has asked for their time, and the executives who maintain it with care meet their buyers already trusted. If you want your leaders and your sales team to turn LinkedIn into a source of qualified opportunities, talk to an ICX consultant and we will help you design the presence and the outreach around the accounts that matter.