---
title: Librería Internacional_Enabling operational efficiency through SAP Integration and custom development
description: Learn how ICX Consulting helped Librería Internacional integrate SAP with Magento, automate key services, and enhance operational efficiency in their digital ecosystem.
image: https://www.icx.co/hubfs/Business-Strategy-for-Retail.jpg
---

![LOGO-LI](https://www.icx.co/hs-fs/hubfs/LOGO-LI.webp?width=300&height=64&name=LOGO-LI.webp)

# Librería Internacional_Enabling operational efficiency through SAP Integration and custom development

![Business-Strategy-for-Retail](https://www.icx.co/hs-fs/hubfs/Business-Strategy-for-Retail.jpg?width=976&height=575&name=Business-Strategy-for-Retail.jpg)

Industry

Retail

Challenge

Librería Internacional needed to connect its eCommerce with SAP and automate payment and delivery services to improve efficiency.

Results

ICX built custom Magento modules, integrated SAP, and connected payment and logistics APIs to streamline digital operations.

Key Product

[ www.libreriainternacional.com/ ](https://www.libreriainternacional.com/)

$120M

company's Annual turnover

Big

Company size

Systems Integration, eCommerce

Project type

## ICX led the SAP integration with Magento 2 for Librería Internacional, developing custom modules and automating payment and delivery services to streamline eCommerce operations.

![¿Qué es Magento? Descubriendo el éxito en el comercio electrónico-1](https://www.icx.co/hs-fs/hubfs/%C2%BFQu%C3%A9%20es%20Magento%3F%20Descubriendo%20el%20%C3%A9xito%20en%20el%20comercio%20electr%C3%B3nico-1.jpg?width=900&height=525&name=%C2%BFQu%C3%A9%20es%20Magento%3F%20Descubriendo%20el%20%C3%A9xito%20en%20el%20comercio%20electr%C3%B3nico-1.jpg)

## About Librería Internacional

**Librería Internacional** is one of the leading book retailers in Costa Rica, offering a wide selection of books, gifts, and educational materials through its physical stores and online platform. Known for its strong presence in the retail market, the brand has embraced digital transformation to improve customer experience and optimize operations.

## The challenge

Librería Internacional, a prominent retailer in Costa Rica, needed to optimize its digital ecosystem to support operational scale and deliver a seamless customer experience. The lack of integration between its Magento 2 store and SAP system caused friction in inventory synchronization, order fulfillment, and customer service. Additionally, key services such as payment processing and delivery management required automation to eliminate delays and manual effort.

 

## Type of service contracted

- Co-led SAP and Magento integration
- Developed and deployed custom modules
- Managed API integrations with payment and delivery services
- Advised on digital sales strategy

 

## Enabling tools

- Magento 2 – eCommerce platform with custom modules
- SAP – Enterprise Resource Planning system
- Payment Gateway APIs – Local providers for digital payments
- Logistics Services APIs – Delivery partners for fulfillment

 

## The solution

ICX Consulting provided a comprehensive technical solution focused on deep system integration and process automation:

> **Custom Magento 2 Modules**  
> Tailored modules were developed to manage specific workflows, enabling better control over catalogs, promotions, orders, and shipping options.

> **SAP Integration**  
> A direct connection between Magento and SAP allowed real-time updates of inventory, order status, and transactional data—minimizing errors and improving back-office visibility.

> **Third-Party Service Automation**  
> ICX integrated local and regional **payment gateways** and **logistics services** via APIs, automating order processing from checkout to delivery tracking.
> 
> **Sales Advisory**  
> Alongside technical implementation, ICX supported the commercial team with insights to align operational improvements with business goals.
> 
> The integration streamlined operational workflows, improved accuracy in inventory and order data, and automated customer-facing processes such as payments and deliveries. The project positioned Librería Internacional to scale digitally while delivering a more agile, connected experience to its customers.

## Want to know more about this project?

[![START HERE](https://no-cache.hubspot.com/cta/default/1698038/interactive-164102040151.png) ](https://www.icx.co/hs/cta/wi/redirect?encryptedPayload=AVxigLLj5JW57PGzoi3zLvV0SaFkcM5y3quXPoS8weICcMamu2d9sVKu1X1DyUjl2B%2BkIDPpM%2FNQLmKU7u9if8fpGAwfFskZpizlXPX9u38cf0C4jdZSSdDM0B6BOkEG10e6AQQG4FVOpojATeU29XR4Zm8K%2FGbK9H5esaK3YsXog3ZE7ECwxqZJ&webInteractiveContentId=164102040151&portalId=1698038)

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