The Challenge
Librería Internacional, a prominent retailer in Costa Rica, needed to optimize its digital ecosystem to support operational scale and deliver a seamless customer experience. The lack of integration between its Magento 2 store and SAP system caused friction in inventory synchronization, order fulfillment, and customer service. Additionally, key services such as payment processing and delivery management required automation to eliminate delays and manual effort.
Type of Service Contracted
- Co-led SAP and Magento integration
- Developed and deployed custom modules
- Managed API integrations with payment and delivery services
- Advised on digital sales strategy
Enabling Tools
- Magento 2 – eCommerce platform with custom modules
- SAP – Enterprise Resource Planning system
- Payment Gateway APIs – Local providers for digital payments
- Logistics Services APIs – Delivery partners for fulfillment
The Solution
ICX Consulting provided a comprehensive technical solution focused on deep system integration and process automation:
Custom Magento 2 Modules
Tailored modules were developed to manage specific workflows, enabling better control over catalogs, promotions, orders, and shipping options.
SAP Integration
A direct connection between Magento and SAP allowed real-time updates of inventory, order status, and transactional data—minimizing errors and improving back-office visibility.
Third-Party Service Automation
ICX integrated local and regional payment gateways and logistics services via APIs, automating order processing from checkout to delivery tracking.
Sales Advisory
Alongside technical implementation, ICX supported the commercial team with insights to align operational improvements with business goals.
The integration streamlined operational workflows, improved accuracy in inventory and order data, and automated customer-facing processes such as payments and deliveries. The project positioned Librería Internacional to scale digitally while delivering a more agile, connected experience to its customers.
